Eva Youngs
Wasilla,AK
Summary
Committed job seeker with a history of meeting company needs. Experienced scheduler proficient in calendar management and documentation. Offering +10 years of administrative and customer service experience.
Overview
10
10
years of professional experience
Work History
Library Assistant
Stad Leuven
03.2018 - 08.2022
- Greeted patrons warmly and offered to assist with issues or needs.
- Processed library card applications and maintained patron records with accurate contact information.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Plan and run events and activities that foster a love of books and reading skills, including [author talks, reading circles, and remedial comprehension classes]
- Enhanced event experiences by meticulously organizing and executing various logistical aspects of events.
- Ensured client satisfaction by customizing each event plan according to their unique preferences and requirements.
- Coordinated schedules and timelines for events.
Call Center Advisor / Team Coach
In2Com
09.2012 - 02.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Responded to customer calls, chats and emails to answer questions about products and services.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Trained new hires on company policies, procedures, and software systems, ensuring their smooth integration into the team.
Education
High School Diploma -
06.2008
Skills
- Highly motivated
- Customer Service
- Written and oral communication
- Planning and Organization
- Administration
- Schedule Management
- Event Planning and Logistics
- Teamwork and Collaboration
- Problem-Solving
- Friendly, Positive Attitude
Languages
Dutch
Native or Bilingual
English
Full Professional
French
Professional Working
Timeline
Library Assistant - Stad Leuven
03.2018 - 08.2022
Call Center Advisor / Team Coach - In2Com
09.2012 - 02.2018
KTA-Pro Technica - High School Diploma,