Eva Youngs

Wasilla,AK

Summary

Committed job seeker with a history of meeting company needs. Experienced scheduler proficient in calendar management and documentation. Offering +10 years of administrative and customer service experience.

Overview

years of professional experience

Work History

Library Assistant

Stad Leuven

03.2018 - 08.2022

Greeted patrons warmly and offered to assist with issues or needs.
Processed library card applications and maintained patron records with accurate contact information.
Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
Answered questions from patrons and helped to find desired materials.
Handled check-in and check-out process of library books and materials at circulation desk.
Plan and run events and activities that foster a love of books and reading skills, including [author talks, reading circles, and remedial comprehension classes]
Enhanced event experiences by meticulously organizing and executing various logistical aspects of events.
Ensured client satisfaction by customizing each event plan according to their unique preferences and requirements.
Coordinated schedules and timelines for events.

Call Center Advisor / Team Coach

In2Com

09.2012 - 02.2018

Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Responded to customer calls, chats and emails to answer questions about products and services.
Recommended products to customers, thoroughly explaining details.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
Generated reports detailing metrics such as call times and satisfaction ratings.
Handled advanced issues with calm, knowledgeable and professional approach.
Trained new hires on company policies, procedures, and software systems, ensuring their smooth integration into the team.

Education

High School Diploma -

KTA-Pro Technica , Halle, Belgium

06.2008

Skills

Highly motivated
Customer Service
Written and oral communication
Planning and Organization
Administration

Schedule Management
Event Planning and Logistics
Teamwork and Collaboration
Problem-Solving
Friendly, Positive Attitude

Languages

Dutch

Native or Bilingual

English

Full Professional

French

Professional Working

Timeline

Library Assistant - Stad Leuven

03.2018 - 08.2022

Call Center Advisor / Team Coach - In2Com