Eva Bertha Gomez
Celina,TX
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Polite and professional customer service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
38
38
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
05.1999 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Car Rental Agent
Budget Rental Car
06.1990 - 04.1999
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
Car Rental Agent
Thrifty Car Rental
09.1989 - 06.1990
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
Customer Service Cashier
Kentucky Fried Chicken
04.1987 - 06.1989
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Education
No Degree - Travel And Aviation
International Aviation And Travel Academy
Arlington, TXSkills
- Customer service
- Communication
- Adaptability
- Teamwork
- Problem-solving
- Attention to detail
- Stress management
- Cultural awareness
Languages
Spanish
Timeline
Customer Service Agent
Southwest Airlines
05.1999 - Current
Car Rental Agent
Budget Rental Car
06.1990 - 04.1999
Car Rental Agent
Thrifty Car Rental
09.1989 - 06.1990
Customer Service Cashier
Kentucky Fried Chicken
04.1987 - 06.1989
No Degree - Travel And Aviation
International Aviation And Travel Academy
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