Result-driven and detail oriented Project Manager with 8+ years of experience understanding and defining the user experience. Approaches complex challenges with adaptability and a “get it done” attitude. Builds effective working relationships through trust, transparency and clear communication.
Hi, I’m
EVA BARDUN-EVANS
Queens,NY
Summary
Skills
- User Feedback Collection
- Product Roadmaps
- Jira, Asana, Smartsheet
- End to End Feature Delivery
- Project Planning
- Technical Support
- Customer Training
- Documentation Management
- Advanced Excel Functions
- SharePoint 2010 & SharePoint Online
- Customer Service (15 years)
- SQL
Overview
9
years of professional experience
Work History
Epstein, Becker & Green, P.C.New York, NY
Senior IT Trainer & Project Coordinator
03.2020 - Current
Job overview
- Act as primary subject-matter expert for daily applications used by 650+ users nationwide
- Spearhead and successfully executed firm-wide rollout of iManage Work 10, ensuring 100% user adoption
- Utilize Agile Methodologies to streamline implementations, resulting in a 20% reduction in project timeline
- Oversee rigorous testing and troubleshooting on all rollouts, generating a 98% issue resolution rate
- Conduct new hire training and onboarding for 18 offices, achieving 95% average employee retention
- Outline features and improvements prompting a 15% increase in user satisfaction
- Assist in application configurations as a Business Systems Apprentice, reducing configuration time by 20%
- Perform routine analysis of existing processes and suggest best practices
- Function as primary liaison between internal departments and external vendors, leading seamless coordination between teams
- Develop and maintain IT documentation, resulting in a 40% reduction in troubleshooting time
Herrick, Feinstein LLP
IT Trainer & Application Analyst
03.2015 - 03.2020
Job overview
- Successfully guided 10 project teams through change management processes, resulting in a 15% improvement in project adoption
- Mentored 3 interns, who collectively contributed to a 10% increase in project team productivity
- Led team to migrate and rebuild the intranet, creating a 40% increase in user engagement and a 20% reduction in information retrieval time
- Successfully implemented 8 automated workflows using Microsoft Flow (now known as Power Automate)
- Established a technology resource center, which saw a 25% increase in employee access and utilization
- Organized and hosted 12 monthly training sessions on existing applications, producing a 15% increase in application proficiency over the year
- Reduced post-project support requests by 20% and ensured a seamless transition to technical support
- Resolved 125+ Level 2 application troubleshooting cases, resulting in a 15% reduction in further escalations
Education
Adelphi UniversityGarden City, NY
Bachelor of Science from Computer Management Information Systems
05.2014
University Overview
- Study Abroad: London, UK, Business Operations
- Study Abroad: China, Business Analysis
Timeline
Senior IT Trainer & Project Coordinator
Epstein, Becker & Green, P.C.
03.2020 - Current
IT Trainer & Application Analyst
Herrick, Feinstein LLP
03.2015 - 03.2020
Adelphi University
Bachelor of Science from Computer Management Information Systems
Similar Profiles
Zuzanna SlusarczykZuzanna Slusarczyk
Special Project Coordinator at Epstein, Becker & Green, P.C.Special Project Coordinator at Epstein, Becker & Green, P.C.
Kristen HerrmannKristen Herrmann
Real Estate Paralegal/Closer at Scheier Katin & Epstein, P.C.Real Estate Paralegal/Closer at Scheier Katin & Epstein, P.C.
Wm. Ryan GreenWm. Ryan Green
Clerk at Green Law Offices, P.C.Clerk at Green Law Offices, P.C.