Eva Christina Moretz
North Wilkesboro,NC
Summary
Skilled in cardiac rhythm analysis and compassionate care, I enhanced patient outcomes at Atrium Health Wake Forest Wilkes Medical Center by streamlining monitoring processes and fostering strong patient relationships. My proficiency in data entry and empathetic communication improved care coordination, achieving a notable increase in patient satisfaction.
Developed expertise in fast-paced healthcare environment, focusing on accurate cardiac monitoring and patient safety. Excel in interpreting complex data and ensuring seamless communication with medical teams. Looking to transition into new field where analytical skills and attention to detail are valued.
Overview
22
22
years of professional experience
Work History
Cardiac Monitor Technician and Receptionist
Atrium Health Wake Forest Wilkes Medical Center
10.2009 - Current
- Monitored between 32-48 patients' heart rhythms and functions through cardiac monitoring strips.
- Collaborated with healthcare team to maintain quality patient care.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
- Demonstrated strong attention to detail while analyzing complex waveform patterns for abnormalities or changes in patient condition.
- Assisted in saving lives through efficient recognition and reporting of life-threatening arrhythmias.
- Improved patient care by accurately interpreting and reporting cardiac monitor readings.
- Facilitated smooth transitions between shifts by providing comprehensive handover reports detailing any significant events or observations during monitoring periods.
- Provided exceptional patient support, addressing concerns regarding cardiac monitoring procedures and devices.
- Enhanced communication between medical staff by providing timely updates on patient cardiac status.
- Maintained accurate and detailed records of patient information and treatments.
- Streamlined workflow processes by maintaining an organized workstation and prioritizing tasks efficiently.
- Exemplified professionalism and discretion while working with sensitive patient information, upholding strict confidentiality standards at all times.
- Performed thorough quality assurance checks on recorded data, ensuring accurate information was provided to physicians for decision-making purposes.
- Reduced response time for critical events with vigilant monitoring of cardiac rhythms and alerts.
- Contributed to a safer hospital environment by adhering to strict infection control protocols when handling equipment.
- Teamed with cardiologists and electrophysiologists in expediting diagnosis operations, providing detailed data in alignment with physician orders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Home Health Caregiver
Private Residence
06.2006 - 10.2009
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
- Conducted regular assessments of patients'' conditions, updating care plans as necessary.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Home Health Caregiver
All Hearts Home Health
06.2006 - 10.2009
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
Environmental Services
Wilkes Regional Hospital
09.2002 - 06.2006
- Participated in ongoing professional development activities, staying current on industry trends and best practices for environmental services professionals.
- Ensured compliance with local, state, and federal regulations by regularly reviewing policies and procedures related to environmental services.
- Achieved high levels of patient satisfaction through consistent delivery of superior environmental services.
- Provided exceptional customer service to patients, visitors, and staff while performing routine duties as an Environmental Services Assistant.
Education
CNA - Medical
Wilkes Community College
Wilkesboro, NC10-2005
Skills
- Cardiac rhythm analysis
- Telephone skills
- Data entry
- Patient recordkeeping
- Verbal and written communication
- Customer/Client relations
- Compassionate care
- Data inputting
- Office administration
- Administrative support
- Patient care
- HIPAA compliance
- Professional demeanor
- Documentation and reporting
- Coordinating services
- Patient communication
Timeline
Cardiac Monitor Technician and Receptionist
Atrium Health Wake Forest Wilkes Medical Center
10.2009 - Current
Home Health Caregiver
Private Residence
06.2006 - 10.2009
Home Health Caregiver
All Hearts Home Health
06.2006 - 10.2009
Environmental Services
Wilkes Regional Hospital
09.2002 - 06.2006
CNA - Medical
Wilkes Community College
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