Evadne Crawford
East Orange
Summary
Dedicated professional with over 10 years in customer service, visual merchandising, and retail management. Expertise in client relationship building, and commitment to enhancing the shopping experience for customers, while driving sales through effective communication and attention to detail.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Sadies LLC
South Orange
05.2018 - Current
- Styled and educated clients on fashion techniques, including layering and accessorizing for various occasions, using current fashion trends and personal preferences.
- Provided excellent service and attention to customers when face-to-face or through phone conversations. Addressed client inquiries and concerns promptly, effectively, and professionally. Escalated complaints to higher management when appropriate.
- Ensured merchandise displays were organized, appealing, and fully stocked.
- Managed key holder responsibilities such as opening and closing the store, setting alarms, handling cash, and verifying the accuracy of register tills at the beginning and end of the shift.
- Monitored sales floor activities to maintain a positive shopping environment.
- Showed initiative when scouting for new fashion brands at trade shows.
Assistant Manager
Kitchen A La Mode
South Orange
10.2011 - 03.2020
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed cash register, processing transactions accurately and efficiently. Opened and closed store, ensuring security and operational readiness.
- Organized merchandise displays, enhancing product visibility and customer engagement.
- Exceptionally knowledgeable about cookware, product lines, and trending gadgets. I was passionate about teaching and encouraging customers to purchase items to help them succeed in the kitchen.
- Promoted products through effective sales techniques, resulting in increased sales figures.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Has proven ability and flexibility to handle complex organizational shifts during a transition of ownership in 2018.
Cashier
Eden Gourmet Cafe & Marketplace
South Orange
04.2009 - 04.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new cashiers on register operations and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Columbia High School
Maplewood, NJ06-2010
Some College (No Degree) -
Essex County College
Newark, New Jersey, NJSkills
- Visual merchandising
- Wardrobe consultation
- Cash handling
- Customer transactions
- Client relationship building and management
- Sales floor monitoring
- Adaptability and flexibility
- Attention to detail
- Verbal and written communication
- Customer service
- Scouting new products and trends
- Fashion merchandising
- Customer education
- Product promotion
Timeline
Assistant Manager
Sadies LLC
05.2018 - Current
Assistant Manager
Kitchen A La Mode
10.2011 - 03.2020
Cashier
Eden Gourmet Cafe & Marketplace
04.2009 - 04.2012
High School Diploma -
Columbia High School
Some College (No Degree) -
Essex County College