Eva Felicia Radcliffe
Ardmore,AL
Summary
Dynamic Quality Control Technician with a proven track record at Frito-Lay, excelling in quality assurance inspections and implementing effective corrective actions. Skilled in statistical process control and fostering collaboration across teams, driving continuous improvement initiatives that enhanced product reliability and safety compliance. Committed to delivering exceptional results through strong analytical and communication skills.
Overview
14
14
years of professional experience
Work History
Quality Control Technician
Frito-Lay
12.2021 - Current
- Conducted thorough inspections of incoming materials to ensure compliance with quality standards.
- Implemented corrective actions for non-conforming products, enhancing overall quality control processes.
- Collaborated with production teams to identify and resolve quality issues in real-time.
- Developed and maintained quality documentation, ensuring traceability and adherence to regulatory requirements.
- Utilized statistical process control tools to monitor production performance and identify trends proactively.
- Led root cause analysis for defects, driving continuous improvement initiatives across manufacturing operations.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Proposed corrective actions to address recurring quality issues.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Tracked and analyzed product quality data to identify trends and insights.
- Improved communication between departments by acting as a liaison between production and engineering teams on quality matters.
Owner/Operator
Foreover Sunshine Photography
03.2012 - 12.2023
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Coordinated staff schedules to optimize workforce productivity and coverage.
- Implemented cost-effective measures to reduce expenses without sacrificing quality.
- Assisted in marketing efforts, promoting services through local community engagement initiatives.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
Assistant Manager
Dollar General
01.2019 - 12.2021
- Led team of associates to enhance customer service and operational efficiency.
- Streamlined inventory management processes, reducing discrepancies in stock levels.
- Mentored junior staff, fostering professional development and skill advancement.
- Analyzed sales data to identify trends and drive strategic decision-making.
- Implemented training programs that improved employee performance and retention rates.
- Coordinated cross-departmental communication to ensure alignment on business objectives.
- Oversaw scheduling and staffing to optimize labor costs while maintaining service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Social Work
University of Southern Colorado
Pueblo, COSkills
- Quality assurance inspection
- Quality assurance through visual inspection
- Accurate calibration of instruments
- Comprehensive reviews
- Evaluation of testing procedures
- Safety compliance management
- Technical documentation expertise
- Quality improvement initiatives
- Manufacturing troubleshooting expertise
- Sample analysis
Timeline
Quality Control Technician
Frito-Lay
12.2021 - Current
Assistant Manager
Dollar General
01.2019 - 12.2021
Owner/Operator
Foreover Sunshine Photography
03.2012 - 12.2023
Social Work
University of Southern Colorado
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