Evah Nadege Clovis
Sharon Hill,PA
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Rapid Response Outreach-Remote
AmeriHealth Caritas
Philadelphia, PA
01.2022 - Current
- Handle 30-45 inbound calls on a daily basis.
- Advocate on behalf of members to resolve barriers to care
- Transfer calls to other dept for assistance, when necessary, complete HRA for members to update care level
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Patient Service Representative
Einstein Montgomery Hospital
Norristown, PA
12.2013 - 12.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
Patient Access Representative
Mercy Suburban Hospital
Norristown, PA
03.2013 - 04.2015
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
Patient Access Representative
Hahnemann University Hospital
Philadelphia, PA
12.2009 - 12.2013
- Knowledge and use of Navinet, Passport, Cerner, PBAR, and Patient Access System
- Delivered great customer service, performed lead duties every other week
- Sent daily reports to management
- Conducted audits on daily tasks at the end of the shift
- Assisted management with monthly meetings and trauma registration
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
Education
Associate of Arts -
Delaware County Community College
Media, PA05.2014
Some College (No Degree) - SOFTWARE DEVELOPMENT
Grand Canyon University
Phoenix, AZSkills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Dependable and responsible
- Multitasking, Time management
- Multitasking Abilities
- Critical thinking, Computer skills
- Calm under pressure
- Decision-making, Problem resolution
- Verbal communication, Organization and time management
Timeline
Rapid Response Outreach-Remote
AmeriHealth Caritas
01.2022 - Current
Patient Service Representative
Einstein Montgomery Hospital
12.2013 - 12.2021
Patient Access Representative
Mercy Suburban Hospital
03.2013 - 04.2015
Patient Access Representative
Hahnemann University Hospital
12.2009 - 12.2013
Associate of Arts -
Delaware County Community College
Some College (No Degree) - SOFTWARE DEVELOPMENT
Grand Canyon University
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