Evah Riungu
Shawnee,KS
Summary
Seasoned Director of Home Health Care Services with broad experience in managing multidisciplinary teams and implementing patient-focused care programs. Strengths include strategic planning, process improvement, and staff development to deliver high-quality home health services. Demonstrated success in streamlining operations for efficiency while ensuring compliance with healthcare regulations and standards. Proven track record in enhancing patient satisfaction and fostering collaboration among healthcare professionals for comprehensive care provision.
Overview
10
10
years of professional experience
Work History
Director of Operations
Everyday Home Care Kansas City
Overland Park, KS
08.2014 - Current
- Develop and implement operational strategies to maximize efficiency, including scheduling, client assessments, and service delivery.
Develop and implement policies and procedures to enhance efficiency and quality of services.
Ensure compliance with local, state, and federal regulations for home care services.
Create and manage operational budgets, including monitoring expenses to meet financial objectives.
Recruit, train, and supervise care coordinators, administrative staff, and caregivers.
Conduct performance reviews, coaching, and professional development programs to maintain a high-quality team.
Foster a supportive, team-oriented work environment that aligns with the organization's mission.
Establish standards for care quality and continuously monitor and evaluate service effectiveness.
Collect feedback from clients and caregivers to identify areas for improvement and implement changes as needed.
Address client concerns or complaints and resolve issues to ensure client satisfaction.
Build and maintain relationships with clients, families, and community partners.
Work with marketing teams to promote services and expand the client base.
Evaluate and recommend new services or programs based on client needs.
Develop and implement short- and long-term strategic goals to support organizational growth.
Regularly report operational metrics, client outcomes, and performance against goals to the team.
Analyze market trends, identify risks, and develop contingency plans to address challenges.
Education
Bachelor of Arts - Management And Human Relations
Mid America Nazarene University
Olathe, KS04-2022
Skills
- Risk Mitigation
- Process Improvements
- Strategic planning and execution
- Leadership training
- Process Improvement
- Capital Spending
- Operations Oversight
- Revenue Generation
- Business Management
- Customer Retention
- Employee Development
- Cost Control
Affiliations
Membership/Volunteer
Overland Park South Rotary Club
References
References available upon request.
Timeline
Director of Operations
Everyday Home Care Kansas City
08.2014 - Current
Bachelor of Arts - Management And Human Relations
Mid America Nazarene University
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