Evah Torbatian
Euless,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Knowledgeable Business Owner/Manager with over 32 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
20
20
years of professional experience
Work History
Owner/Manager of Operations
EDG Investments DFW
Euless, Texas
03.2019 - Current
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Conducted performance reviews for employees on a regular basis.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Managed sales presentations to promote product and brand benefits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Executed performance reviews to encourage improved productivity for team members.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Implemented systems for tracking operational performance metrics.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Monitored team progress towards achieving milestones set forth in project plans.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Hired and onboarded team members to meet immediate and expected demand.
- Engaged with existing and potential clients to gain insight into needs.
Auto Claims Adjuster
Progressive Insurance
Arlington, TX
02.2023 - 02.2024
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Determined liability based on facts gathered from investigations.
- Assessed damages to vehicles and property resulting from a variety of incidents.
- Negotiated settlements with claimants when appropriate.
- Reviewed previous claims for possible fraud or misrepresentation of facts.
- Managed multiple cases simultaneously while meeting established deadlines.
- Established relationships with attorneys, medical providers and other service providers who assist in the resolution of claims.
- Processed payments according to terms outlined in policy contracts.
- Attended continuing education seminars to stay abreast of changes in the field.
- Researched and verified insurance policy coverage.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Presented claims to insurance companies.
- Evaluated extent of damage and documented findings.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
Claims Manager/Lead Paralegal
C. Charles Starcher Law Firm
Corpus Christi, Texas
11.2004 - 11.2022
- Managed a team of 18 claims adjusters, ensuring that all customer inquiries were responded to in a timely manner.
- Reviewed and approved complex claim settlements, making sure they were within policy guidelines.
- Monitored the performance of adjusters to ensure accuracy, timeliness and compliance with departmental standards.
- Assisted Mr. Starcher in preparation of all court cases. Duties included scheduling depositions, leading discovery, managing court dates and filings. Reviewed all investigative documents to ensure all areas of discovery were properly addressed.
Education
Associate of Science - Psychology
Tarrant Commmnity College
Hurst, TXSome College (No Degree) -
Baylor University
Waco, TXSkills
- Regulatory Compliance
- Business Management
- Administrative Oversight
- Marketing tactics
- Sales Leadership
- Operations Management
- Staff Management
- Negotiation
- Team Oversight
- Human Resources
- Contract Management
- Customer Relations
- Sales oversight
- Strategic Planning
- Hiring and staffing
- Human Resource Management
- Relationship Building
- Sales management
- Client Service
- Verbal and written communication
- Employee Development
- Staff hiring
- Schedule Management
- Sales Tracking
- Department Oversight
- Customer Service Management
- Quality Assurance
- Customer Retention
- Administrative Management
- Team Leadership
- Team Collaboration
- Employee Relations
- Decision-Making
- Analytical Skills
- Performance Improvements
- Recruitment
- Problem-solving abilities
- Goal Setting
- Scheduling
- Employee reviews
- Calendar Management
- Time management abilities
- Sales Strategies
- Written Communication
- Analytical Thinking
- Supervision and training
- Attention to Detail
Timeline
Auto Claims Adjuster
Progressive Insurance
02.2023 - 02.2024
Owner/Manager of Operations
EDG Investments DFW
03.2019 - Current
Claims Manager/Lead Paralegal
C. Charles Starcher Law Firm
11.2004 - 11.2022
Associate of Science - Psychology
Tarrant Commmnity College
Some College (No Degree) -
Baylor University
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