Adobe Photoshop
Eva Hoxha
Sales And Marketing Operations Manager
Tirana
Summary
Diligent and results-oriented sales and marketing professional with significant experience in the car rental and automotive industry. Proven expertise in managing pricing strategies, enhancing customer service, and driving financial performance. Skilled in multi-affiliate program coordination, customer relationship management, and operational optimization to support business growth.
Overview
10
10
years of professional experience
3
3
Certificates
3
3
Languages
8
8
years of post-secondary education
Work History
Chief of Sales and Marketing
Superior Rentals
07.2023 - 10.2024
- Managed four affiliate programs (Zezgo, Final Rentals, Routes, Next Car), ensuring seamless coordination, operational efficiency, and effective partnership support.
- Led regular price updates and claims resolution, enhancing customer satisfaction and service quality.
- Compiled and reported sales data to franchises and affiliates, strengthening transparency and performance insights.
- Maintained and optimized internal systems for accurate sales tracking and invoicing, securing consistent cash flow and precise financial reporting.
- Oversaw damage reports, essential documentation, and compliance with company policies and franchise agreements.
- Analyzed local market trends and competitor pricing to sustain profitability and competitive positioning.
- Supervised agent activities, ensuring adherence to documentation standards and supporting reservations and customer interactions.
- Managed claims, customer inquiries, and communication with franchises and brokers to uphold high customer satisfaction levels.
- Ensured accuracy in filing, sales document reporting, and invoice verification for precise local financial operations.
- Prepared, reviewed, and finalized sales proposals, aligning with company goals and market demands.
Sales and Marketing Manager
Classic Group Albania
01.2021 - 07.2023
- Manage social media platforms to create brand awareness and engage with customers.
- Prepare and review sales proposals and advertising materials to promote products and services.
- Analyze market trends and performance metrics, identifying opportunities to enhance sales and marketing efforts.
Procurement and Logistics Officer
Hyundai Albania
07.2015 - 07.2023
- Managed the car ordering process, overseeing order placement and reporting through the Distributorship Trading System (DTS).
- Handled correspondence with suppliers, from placing car orders to coordinating shipping and ensuring timely delivery.
- Prepared documents for tenders, contracts, customs clearance, and vehicle registration, ensuring compliance with legal and regulatory standards.
- Maintained direct communication with Hyundai factories to ensure seamless coordination between local operations and manufacturers.
- Managed debt collection, successfully recovering 80% of unpaid invoices (€2 million) over the last 10 years of company activity.
Assistant Manager
Hyundai Albania
07.2014 - 07.2015
- Performing administrative tasks for executive management
- Preparing reports, financial data, and correspondence
- Handling logistics including supplier correspondence and procurement documentation
- Assisting with car registration, contracts, and customer relations in sales
- Managing social media pages, implementing website updates, and supporting other marketing
Education
Master of Science - Economics
Faculty of Economy
Tirana, Albania 10.2007 - 07.2011
Bachelor of Science - Economics
Faculty of Economy
Tirana, Albania 10.2007 - 07.2011
Skills
Communication Skills
Certification
Hyundai Ordering System Operations Program | Kiev, Ukraine | Hands-on training in managing orders, tracking shipments, and coordinating with suppliers. Developed skills in fleet order processing, logistics, and communication with production teams.
Software
Adobe Illustrator
Microsoft office
Canva
Timeline
Successfully completed a comprehensive training program focused on system operations for the ZEZGO car rental website, enhancing my skills in managing online rental systems and improving operational efficiency.
11-2023
Chief of Sales and Marketing
Superior Rentals
07.2023 - 10.2024
Sales and Marketing Manager
Classic Group Albania
01.2021 - 07.2023
Hyundai Ordering System Operations Program | Kiev, Ukraine | Hands-on training in managing orders, tracking shipments, and coordinating with suppliers. Developed skills in fleet order processing, logistics, and communication with production teams.
09-2018
Hyundai Sales Training Program | Seoul, South Korea Completed an advanced training program focused on best practices, sales strategies, and customer engagement techniques. Developed expertise in the Hyundai car ordering system, dealership operations, and fleet sales management.
11-2017
Procurement and Logistics Officer
Hyundai Albania
07.2015 - 07.2023
Assistant Manager
Hyundai Albania
07.2014 - 07.2015
Master of Science - Economics
Faculty of Economy
10.2007 - 07.2011
Bachelor of Science - Economics
Faculty of Economy
10.2007 - 07.2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Albanian
Native language
English
Proficient
C2
Italian
Upper intermediate
B2
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