Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Evalea Almarante

Orlando,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I never let anything knock me down, I believe when you get knocked down you get right back up and try again. Never let anything stop you from achieving your goals and dreams. I'm also a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. There are many people in this world however, I will not say I am unique, dedicated, hardworking, a multi tasker, and a quick learner; actions speak louder than words.

Overview

3
3
years of professional experience

Work History

Key Holder Supervisor

Torrid
Orlando, Florida
06.2021 - 10.2022
  • Recruited, interviewed and trained new key holders.
  • Maintained a safe and secure environment within the store.
  • Tracked sales data to ensure accurate inventory levels.
  • Developed strategies to increase customer loyalty and retention.
  • Resolved customer complaints in a timely manner.
  • Provided employees with feedback on job performance.
  • Performed daily cash management duties including deposits, audits.
  • Assisted customers in locating products throughout the store.
  • Supervised cashiers during peak hours of operation.
  • Supported the Store Manager in daily operations activities as needed.

Night Auditor

Hyatt Regency Orlando International Airport
Orlando, Florida
10.2022 - Current
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Reported any discrepancies immediately upon discovering them.
  • Received payments from customers via cash or credit cards.
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.

Hotel Front Desk Agent

Hyatt Regency Orlando International Airport
Orlando, Florida
10.2022 - Current
  • Greeted guests upon arrival, answered questions and provided information about the hotel.
  • Assigned rooms to guests based on availability and preferences.
  • Processed payments for room charges, incidentals, taxes and other fees.
  • Managed check-ins and check-outs in a timely manner.
  • Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
  • Handled customer complaints professionally and courteously.
  • Provided concierge services such as making restaurant reservations or providing directions to local attractions.
  • Followed up with customers after their stay to ensure satisfaction levels were met.
  • Processed refunds when applicable according to company policies.
  • Provided assistance with luggage storage or transportation needs.
  • Answered phone calls promptly while maintaining a professional attitude.
  • Distributed keys or access cards to guests upon check-in.
  • Assisted with various administrative tasks as needed.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Educated guests regarding important property information and directions to different hotel areas.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Education

Bachelor of Science - Hospitality Administration And Management

Valencia College
Orlando, FL
05-2025

Associate of Science - General Studies

Valencia College
Orlando, FL
12-2022

High School Diploma -

East River High School
Orlando, FL
05-2018

Skills

  • Employee Scheduling
  • Staff Oversight
  • Customer Service Management
  • Front End Operations
  • Cash Handling
  • Staff Training
  • Task Delegation
  • Staff Training and Development
  • Team Training and Development
  • Customer Service
  • Training and Mentoring
  • Multitask
  • Hard-working
  • Devoted

Accomplishments

  • Graduated High School with the second highest diploma.
  • Cords.
  • Medallion for Latinos in Action.

Languages

Spanish
Native/ Bilingual

Timeline

Night Auditor

Hyatt Regency Orlando International Airport
10.2022 - Current

Hotel Front Desk Agent

Hyatt Regency Orlando International Airport
10.2022 - Current

Key Holder Supervisor

Torrid
06.2021 - 10.2022

Bachelor of Science - Hospitality Administration And Management

Valencia College

Associate of Science - General Studies

Valencia College

High School Diploma -

East River High School

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Evalea Almarante