Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
EVALEZIA CASTILLO

EVALEZIA CASTILLO

Seminole

Summary

Highly skilled skincare professional, bringing valuable experience in delivering top-tier facial treatments and comprehensive skincare regimens. Known for strong team collaboration, adaptability, and achieving outstanding client satisfaction. Expertise includes advanced skin analysis and customized treatment plans.

Overview

12
12
years of professional experience

Work History

Esthetician

Brazilian Wax and Spa by Claudia =
08.2022 - Current
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Sterilized equipment for patient treatments.
  • Advised clients on proper home-care regimens.
  • Fostered friendly, warm, and exceptional customer experience.
  • Stocked treatment rooms with proper supplies.

Business Owner

CASTLE QUEEN LLC
01.2020 - Current
  • Responsible for daily operations such as walkthroughs, prices estimates for cleaning services.
  • Ensure that the spaces remain tidy and orderly.
  • Established strong customer relationships through excellent communication and attentive service.
  • Deliver the highest quality of service.
  • Offer and guarantee thorough cleaning.
  • Strive to improve the look of any facility.
  • Improve work based on all feedback given from client.

Sales Associate, Customer Service/Experience Coordinator

TJX COMPANIES INC
12.2016 - 01.2019
  • Responsible for operational controls at the front-end and jewelry.
  • Ensure front-line Associates provide prompt, courteous and knowledgeable service to all customers.
  • Resolve customer service issues appropriately and competently.
  • Audit and approve all necessary front-line paperwork.
  • Responsible for training and developing store associates on customer service standards, register procedures and proper front-line procedures and controls.
  • Responsible for managing and process all the credit card and cash transactions.
  • Daily closed store properly and secured building.
  • Responsible for balanced cash draw at close of shift.
  • Handle high volume sales successfully.
  • Managed all transactions, via phone and in person.
  • Responsible for back up inventory ordering and shelf stocking.
  • Inventory Control.

STAFF ASSOCIATE

CASTELO BRANCO COLLEGE
08.2013 - 08.2015
  • Work with colleagues in the department, faculty members and other academic support staff to plan, deliver and support a technologically dynamic, collaborative and accessible learning environment across the curriculum.
  • Actively track emerging trends in pedagogy and technology while experimenting with new approaches to scholarly content creation and presentations.
  • Work as a subject liaison with faculty and staff to build classes with material printed and online, to best meet the curricular and programmatic needs of the College.
  • Serve as an advocate for teachers and students.
  • Follow-up on invoice customer service and order questions.
  • Generate report correspondences and provide general support to staff members.
  • Answer telephone calls and respond to in-person questions when receptionist is out.

Education

FOREIGN LANGUAGES/ENGLISH

CASTELO BRANCO COLLEGE

Laser Hair Removal

Beauty And Health Institute
Tampa, FL

Certificate of Technical Studies - Esthetician

Pinellas Technical College
St Petersburg, FL

Skills

  • Customer Service Coordination
  • Training and Development Training
  • Inventory Control and System Management
  • Microsoft Office and Outlook
  • Clerical Support
  • Proficient in English, Portuguese and Basic Spanish
  • Public Speaking skills
  • Problem Solving and Team Leadership Skills
  • Client Relations
  • Receptive in providing and receiving to all forms of feedback
  • Multitasking and organization

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual
Dutch
Limited Working

Timeline

Esthetician

Brazilian Wax and Spa by Claudia =
08.2022 - Current

Business Owner

CASTLE QUEEN LLC
01.2020 - Current

Sales Associate, Customer Service/Experience Coordinator

TJX COMPANIES INC
12.2016 - 01.2019

STAFF ASSOCIATE

CASTELO BRANCO COLLEGE
08.2013 - 08.2015

FOREIGN LANGUAGES/ENGLISH

CASTELO BRANCO COLLEGE

Laser Hair Removal

Beauty And Health Institute

Certificate of Technical Studies - Esthetician

Pinellas Technical College

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EVALEZIA CASTILLO