Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evalina Harris

Niagara Falls,NY

Summary

Proven and dedicated leader in optimizing operational efficiency, with a track record of enhancing service delivery through effective case documentation and cross-functional collaboration. Demonstrates exceptional communication and problem-solving skills, achieving significant improvements in client satisfaction and compliance adherence. Committed to providing the highest level of care with outstanding abilities in interviewing, project management, and team leadership.

Overview

6
6
years of professional experience

Work History

Case Coordinator/Compliance

LHC Group
10.2023 - Current
  • Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
  • Managed over 160 assigned cases and projects in 2023-2024.
  • Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
  • Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
  • Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
  • Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
  • Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
  • Provided thorough assessments of clients'' needs, resulting in accurate service referrals and appropriate resource allocation.
  • Collaborated with departments such as Billing and Payors on daily basis to resolve issues.
  • Contributed to program improvement initiatives by analyzing data, identifying trends, and recommending strategies for enhanced service delivery.
  • Provided leadership, guidance and support to staff members.
  • Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
  • Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
  • Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Improved onboarding experience for new hires, creating a comprehensive orientation program.
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
  • Increased applicant quality by streamlining the hiring process and implementing a pre-screening system.
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
  • Established strong relationships with various colleges and universities, boosting the talent pool for entry-level positions.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.

Staffing Coordinator

Durham Staffing
11.2022 - 09.2023
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Facilitated smooth employee transitions with comprehensive onboarding program.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Developed strong relationships with clients, leading to repeat business and long-term partnerships.
  • Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
  • Collaborated with manager to determine department's short and long-term hiring needs.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
  • Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
  • Interviewed, hired, and mentored over 100 new personnel and oversaw all staffing operations.
  • Conducted reference checks and screening of potential candidates to support onboarding process.
  • Coordinated job postings and advertisements for maximum exposure and response rate.
  • Utilized online applicant tracking system to screen resumes for all job openings.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Business Manager

GameOn Entertainment
01.2019 - 12.2022
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Assisted with hiring process and training of new employees.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Streamlined business processes by implementing new project management tools and techniques.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.

Administrative Assistant

College Association of NCCC
08.2019 - 03.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Streamlined administrative processes for room assignments, check-ins, and check-outs, enhancing efficiency during peak periods.
  • Collaborated with campus departments to ensure compliance with housing policies and regulations, maintaining a safe living environment for all residents.
  • Developed strong relationships with residents, promoting positive interactions and fostering a sense of belonging within the dormitory community.
  • Improved resident satisfaction by addressing concerns promptly and providing effective solutions.
  • Oversaw and monitored activities of residents in recreation activities, dining and visitation areas.
  • Managed daily operations for efficient dormitory functioning, maintaining cleanliness, and ensuring a comfortable living environment.
  • Increased student involvement in community-building activities through regular social events and programs.
  • Coordinated move-in/move-out procedures to ensure smooth transitions for incoming and outgoing residents.
  • Solved grievances and complaints by collaborating with residents.
  • Provided crisis management and intervention during emergency situations.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Responded to student inquiries and concerns, offering support and guidance.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.

Education

Bachelor of Science - Business AAS

Empire State University
Saratoga Springs, NY
04.2026

Associate of Applied Science - Business AAS

Niagara County Community College
Sanborn, NY
05.2019

Skills

    Excellent communication abilities

    Case Documentation

    Active listening strengths

    Interpersonal abilities

    Cross-Functional Collaboration

    Interviewing skills

    Patient care expertise

    Quality Assurance

    Program implementation

    Patient care understanding

    Attention to Detail

    Problem-solving abilities

    Multitasking

    Reliability

    Organizational Skills

    Decision-Making

Timeline

Case Coordinator/Compliance

LHC Group
10.2023 - Current

Staffing Coordinator

Durham Staffing
11.2022 - 09.2023

Administrative Assistant

College Association of NCCC
08.2019 - 03.2020

Business Manager

GameOn Entertainment
01.2019 - 12.2022

Bachelor of Science - Business AAS

Empire State University

Associate of Applied Science - Business AAS

Niagara County Community College

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Evalina Harris