Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Interests
Timeline
Generic

Evalina Rodriguez

Chambersburg,PA

Summary

Every call should be: A personal goal of providing a seamless, concise, quality connection that educates, promotes and demonstrates exceptional service in business. Striving for first call solutions, and last call resolutions, and in doing so, building liasons, and relationships, with trust and professionalism. The end resulting, in emphatic assurance, and the passion to inspire loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

OXO
10.2024 - Current
  • Managed calls, emails, and online queries effectively to provide solutions.
  • Ensured compliance during the verification of warranty claims.
  • Partnered with multiple departments including quality assurance and fulfillment to solve issues related to warranties.

Member Services Representative III

NAVY FEDERAL CREDIT UNION
12.2022 - 03.2024
  • Facilitated seamless communication while ensuring performance objectives were consistently achieved.
  • Handled account-related queries using strong active listening abilities. Demonstrated exceptional ability in organizing complex tasks.
  • Skilled in maintaining high call production with ability to apprehend and comprehend knowledge efficiently and quickly working multiple screens and software. First call solutions eliminating call back to Members.

Print Shop Supervisor

OCCUPATIONAL SERVICES INC
03.2021 - 10.2022
  • Generated print layouts through Adobe Photoshop and InDesign meeting punctual schedules.
  • Understood standard procedures used in the printing industry.
  • Supervision and assisting others to make sure tasks are delegated and completed in a timely manner.

Direct Support Specialist

KEYSTONE HUMAN SERVICES
06.2016 - 10.2022
  • Encouraged community participation by leveraging natural settings to foster self-care, socialization, and communication.
  • Services may include; Financial Management, Health Care Support, Community Education and Teaching Life Skills.
  • Kept in compliance with all required trainings, meetings during my employment.

Clerk Typist Secretary

FRANKLIN COUNTY HOUSING AUTHORITY
01.2016 - 11.2016
  • Processed work orders aligning them with maintenance schedules.
  • Prepares end of month reports for the following departments accounting, management and maintenance.
  • Processed payments for five different properties in the Waynesboro and Chambersburg areas and operated various accounting software such a TARS, and Remote Deposit Capture.

Education

Banking And Credit Union Compliances -

Navy Federal Credit Union
Winchester, VA

Certification In Microsoft Office And 365 -

Pennsylvania College of Technology
Shamokin, PA

Certification In Graphic And Digital Design -

The Art Institute of Pittsburgh
Pittsburgh, PA

Skills

  • Exceptional member and customer service
  • Highly proficient ability to learn software systems with precision accuracy and efficiency
  • Experienced in Microsoft Office (Publisher, PowerPoint, Excel, Word, Photoshop, Illustrator, InDesign, Acrobat)
  • 93%-98% adherence, call control and first call resolutions with an average of 97% customer satisfaction

Accomplishments

  • Excellence in Adherences working Hybrid and Remotely. No outliers and consecutive scores exceeding 93% in all areas of performance. Recognition with Corner Stone Award

Interests

Art-Love Abstract Painting, Wool Art, Graphic Design, Interior Design

Reading-Give me anything with World History and Ancient Civilizations

Also enjoy Reading about Quantum & Astro Physics

Writing-Dabble in Poetry and Prose

Walking-Enjoy Nature and Hiking

Enthusiast of the perfect Cappuccino and Appreciator of Stringed Instruments

Timeline

Customer Service Representative

OXO
10.2024 - Current

Member Services Representative III

NAVY FEDERAL CREDIT UNION
12.2022 - 03.2024

Print Shop Supervisor

OCCUPATIONAL SERVICES INC
03.2021 - 10.2022

Direct Support Specialist

KEYSTONE HUMAN SERVICES
06.2016 - 10.2022

Clerk Typist Secretary

FRANKLIN COUNTY HOUSING AUTHORITY
01.2016 - 11.2016

Banking And Credit Union Compliances -

Navy Federal Credit Union

Certification In Microsoft Office And 365 -

Pennsylvania College of Technology

Certification In Graphic And Digital Design -

The Art Institute of Pittsburgh

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Evalina Rodriguez