Evaliz Ramirez
Passaic
Summary
Results-oriented Customer Service Representative focused on building a positive rapport with clients to achieve goal sales quotes. Adept at relating to clients of all background and financial levels, with the ability to build healthy relationships for referral of service. Always looking to expand my horizons and grow both personally and professionally.
Overview
13
13
years of professional experience
Work History
Patient Financial Advisor
New York Presbyterian Hospital
11.2014 - 11.2019
- Updated accounts with latest patient, payment and insurance information.
- Screened patients with financial needs to determine assistance choices.
- Discussed financial and insurance options with patients.
- Followed up with patients and families to obtain additional information.
- Explained plans for treatment and payment options.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
- Trained new employees on accounting principles and company procedures.
- Worked with management at project level to achieve expense plans.
Real Estate Agent
Rapid Realty Brooklyn
01.2016 - 05.2019
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Enhanced customer relations through attentive listening and promptly addressing inquiries during calls.
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
Retail Sales Associate
R.A.G
05.2007 - 01.2008
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Barista
Starbucks
01.2008 - 09.2008
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using empathy
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 30 minutes
- Constantly expanded personal knowledge of coffee styles and varieties.
- Created over 100 drinks in average shifts with consistently positive customer satisfaction scores.
- Cultivated ability to recall customers' names and address each by name.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prioritized drink requests while managing interruptions.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more
- Engendered customer loyalty by remembering personal preferences and allergy information.
Education
High School Diploma -
Bayard Rustin Educational Complex
New York, NY7 2008
Skills
- Professional telephone etiquette
- Data entry expertise
- Chart pulling
- Staff Training
- Sales expertise
- Acquiring clients
- Product promotions
- Point-of-sale orders
- Revenue generation
- Systems and software programs
- Performance improvement
- Interpersonal communication skills
- Client service
- Customer relations
- Visiting customer locations
- Lead prospecting
Languages
Spanish
Native or Bilingual
Timeline
Real Estate Agent
Rapid Realty Brooklyn
01.2016 - 05.2019
Patient Financial Advisor
New York Presbyterian Hospital
11.2014 - 11.2019
Barista
Starbucks
01.2008 - 09.2008
Retail Sales Associate
R.A.G
05.2007 - 01.2008
High School Diploma -
Bayard Rustin Educational Complex
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