Evaluna Noriega
St. Cloud,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Hampton Inn & Suites Orlando Airport @ Gateway Village
5460 Gateway Village Circle
05.2024 - Current
- Maintained accurate records of guest information and billing details for seamless transactions.
- Trained new staff on front desk procedures and customer service best practices.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Community Manager RRSS
Super Oriental C.A.
C.C. Plaza Lago, Maracaibo, Venezuela
06.2023 - 01.2024
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Enhanced online community engagement by creating and implementing tailored content strategies.
- Created valuable resources such as blog posts, whitepapers, webinars, and podcasts to educate community members on industry trends and best practices.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
Manager
Mimosa Nails Spa
C.C. Terraza 77, Maracaibo, Venezuela
10.2022 - 10.2023
- I achieved departmental objectives through the development and execution of strategic plans and performance metrics.
- Greater customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring the delivery of high-quality services.
- I developed a strong corporate culture focused on employee engagement, collaboration, and continuous learning opportunities.
- I led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Maintained a professional, organized, and safe environment for employees and customers.
- I resolved staff conflicts, actively listening to concerns and finding an appropriate middle ground.
- I communicated clearly with employees, suppliers, and stakeholders to keep everyone aligned and working toward the established business objectives.
Education
English Proficiency Certificate -
Centro Venezolano Americano Del Zulia CEVAZ
Cevaz Las Mercedes, AV 3F, Maracaibo, Venezuela08-2024
High School Diploma -
U.E. Colegio Claret
Maracaibo, Venezuela07-2022
Skills
- Online Advertising
- Calendar Management
- Conflict Handling
- Customer Relationship Management
- Professional Demeanor
- Teamwork and Collaboration
- Customer Service
- Supervision and leadership
Languages
Spanish
English
Timeline
Guest Service Representative
Hampton Inn & Suites Orlando Airport @ Gateway Village
05.2024 - Current
Community Manager RRSS
Super Oriental C.A.
06.2023 - 01.2024
Manager
Mimosa Nails Spa
10.2022 - 10.2023
English Proficiency Certificate -
Centro Venezolano Americano Del Zulia CEVAZ
High School Diploma -
U.E. Colegio Claret