Evalyn Estevez
Wimauma,FL
Summary
Dynamic customer service professional with extensive experience Remote at Public Partnerships LLC, adept at resolving conflicts and enhancing customer loyalty. Skilled in critical thinking and data entry, I effectively managed escalated issues, resulting in a significant reduction in complaints. Committed to delivering exceptional service and fostering strong client relationships.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Public Partnerships LLC
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- 'Managed approximately 25+ incoming calls and emails per day from customers.
CNA/HHA
4-Eva Love & Compa
10.2018 - 12.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Supported needs of 10+ residents under long-term care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Manager
J & J Top Deal Auto Sales
04.2011 - 09.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
Bristol Central High School
Bristol, CT06-1996
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Microsoft PowerPoint
- Live chat support
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Certified Independent Contractor with Public Partnerships LLC
- Sales Manager Certificate
- Certified CNA/HHA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Public Partnerships LLC
01.2025 - Current
CNA/HHA
4-Eva Love & Compa
10.2018 - 12.2024
Customer Service Manager
J & J Top Deal Auto Sales
04.2011 - 09.2018
High School Diploma -
Bristol Central High School
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