Evalyn Perez

• Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
• Pleasantly greeted and engaged customers, assisting with any mail-related issues.
• Improved overall efficiency with proper vehicle maintenance and timely repairs.
• Utilized GPS technology effectively to optimize delivery efficiency across varied geographic territories.
• Picked up outgoing mail from letter boxes and in person from customers.

Customer Service

Call Center

Data Entry

High Volume Call Taking

Money Movement

Money Management

Account Management

Troubleshooting

De-Escalating

Typing

Case Management

• Responsibilities within Fiserv entails working in a high security production facility
• Alongside machine operations, packaging skills have been acquired
• Daily work includes detail oriented tasks, teamwork, problem solving, and data entry within a fast paced environment
• Complete Projects within given deadlines and time frames
• Documented daily production data and submitted accurate time logs to keep management up-to-date.
• Prepared machine for production processes by equipping with required tools and parts.
• Manipulated controls to set, activate and adjust mechanisms on machinery.
• Lubricated parts and performed minor maintenance to improve machine function.
• Completed product assembly according to standardized procedures.
• Examined final products for conformance with quality and design standards.
• Sorted and packaged products to prepare for processing or shipment.

• Broke down and discarded empty packaging and boxes after stocking products.
• Arranged product on shelves following merchandising guidelines.
• Stocked merchandise by UPC codes and read labels to match.
• Unloaded goods using hand trucks or other equipment to receive merchandise.
• Moved items to designated warehouse areas.
• Inspected items received for damage or other issues.
• Attached price labels to products and updated sales floor signs.
• Operated tracking scanners to update and maintain accurate inventory information.
• Added incoming items to inventory using company software.
• Stocked shelves with new merchandise and checked for outdated or damaged items.
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.
• Lifted materials of varied weights on regular basis.
• Faced products on shelves and displays to meet company policies.
• Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
• Greeted customers and retrieved requested products to drive satisfaction.
• Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
• Palletized merchandise for easy movement to sales floor locations.
• Updated product labels to reflect accurate pricing.
• Resolved or assisted in handling routine customer concerns within established guidelines.

• Monitored cash drawers in checkouts to verify adequate cash supply.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Delegated work to 20+ employees based on shift requirements, individual strengths and unique training.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
• Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Managed opening and closing procedures by reconciling sales records and cash transactions with POS system
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Cultivated professional relationships with guests, improving customer retention through coordinated service.
• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
• Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.

• Operated forklift and pallet jack to transport heavy loads.
• Unloaded incoming trucks and stocked merchandise in correct storage areas.
• Participated in store recovery to keep merchandise displays neat and organized.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
• Monitored work areas for cleanliness and functionality and removed obstacles for safety.
• Tracked inventory and conducted cycle counts to maintain accurate records.
• Helped customers load bulky and heavy items into vehicles after purchase.
• Utilized equipment to organize and maintain receiving area.
• Utilized technology to capture reporting and documentation.
• Tracked claims by processing damaged goods.
• Compiled receiving reports to verify merchandise counts and route merchandise to proper locations.
• Maintained and processed shipments by developing and posting delivery schedules.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Stocked shelves, racks and bins with new or transferred merchandise.
• Demonstrated great teamwork skills with staff members involved in production and transport.
• Packed and unpacked items, checking breakables before stocking on shelves.
• Received and counted stock items, recording data manually or on computer for inventory purposes.
• Read orders to obtain item numbers and located merchandise in bins or on shelves.
• Printed accurate labels and applied to boxes, crates and containers prior to shipment.
• Set up advertising signs on shelves and counters to attract customers and promote sales.

• Broke down and discarded empty packaging and boxes after stocking products.
• Arranged product on shelves following merchandising guidelines.
• Stocked merchandise by UPC codes and read labels to match.
• Unloaded goods using hand trucks or other equipment to receive merchandise.
• Moved items to designated warehouse areas.
• Inspected items received for damage or other issues.
• Operated tracking scanners to update and maintain accurate inventory information.
• Stocked shelves with new merchandise and checked for outdated or damaged items.
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.
• Lifted materials of varied weights on regular basis.
• Replenished items to maintain stock availability.
• Faced products on shelves and displays to meet company policies.
• Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
• Greeted customers and retrieved requested products to drive satisfaction.
• Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
• Assisted customers by locating items and loading heavy purchases in vehicles.
• Palletized merchandise for easy movement to sales floor locations.
• Resolved or assisted in handling routine customer concerns within established guidelines.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Helped customers find specific products, answered questions and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures and customer services.
• Processed sales transactions to prevent long customer wait times.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Learned roles of other departments to provide coverage and keep store operational.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Helped with purchases and signed customers up for rewards program.
• Verified customer age requirement for alcohol or tobacco purchases.