Evalyn Wells
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Recreational Gymnastics Coach
Salcianu Elite
01.2022 - Current
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Assessed student progress and provided feedback to improve technique and performance.
- Collaborated with coaches, students, and administrators to run high-quality program.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Analyzed client feedback to adjust coaching sessions accordingly.
Front Desk Agent
Salcianu Elite
01.2022 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques
- Implemented marketing and promotional initiatives for special events
Education
High School Diploma -
Coronado High School
Henderson, NV05.2025
Skills
- Fitness Center Management
- Service Quality
- Creative Solutions
- Mentoring
- Time Management
- Cash Handling
- Credit and Cash Payments
- Listening Skills
Certification
- AED & CPR certified
- USAG U100 & U101
- OSHA 10
Timeline
Recreational Gymnastics Coach
Salcianu Elite
01.2022 - Current
Front Desk Agent
Salcianu Elite
01.2022 - Current
High School Diploma -
Coronado High School
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