Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Evalyne Kogi

Rockville,Maryland

Summary

Dedicated and detail-oriented professional with a proven track record in customer service and human resources. Adept at managing multifaceted tasks with precision and delivering exceptional support in various organizational functions. Recognized for strong organizational skills, efficient handling of onboarding activities, and exceptional communication abilities. Seeking a challenging role where expertise in customer service, appointment setting, and onboarding can be leveraged to contribute to organizational success. As well as prior experience in bringing a unique blend of academic knowledge and practical expertise to your team. Proficient in health-related fields, data entry, administration, and back-office operations. I am eager to contribute to the success of your organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

HR Coordinator

beccentricc
Orlando, FL
07.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Mentored new employees on procedures and policies to maximize team performance.

Behavioral Therapist

National Therapy Center
Bethesda, MD
04.2023 - 12.2023
  • Developed individualized plans for clients to help them meet their personal goals.
  • Provided guidance and support to families, helping them better understand the needs of their children with behavioral challenges.
  • Conducted assessments of client's social, emotional, educational and behavioral functioning in order to develop treatment plans.
  • Evaluated the effectiveness of therapeutic interventions and adjusting as needed based on client feedback.
  • Created a safe and supportive environment for clients to explore difficult emotions or behaviors.
  • Collaborated with other mental health professionals to ensure comprehensive care for clients.
  • Maintained accurate records of clinical progress notes detailing all relevant information from each session.
  • Assisted in developing new programs or activities to promote positive behavior change among clients.
  • Participated in regular team meetings with supervisors and other clinicians to discuss case progress.
  • Established strong relationships with local organizations that could provide additional resources for clients.
  • Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
  • Maintained confidentiality of records relating to clients' treatment.

Customer Service Representative

FIS Staffing
Silver Spring, MD
06.2021 - 01.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Set up and activated customer accounts.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Made outbound calls to obtain account information.

Medical Technician

Richcroft
Baltimore, MD
08.2016 - 12.2018
  • Assisted physicians with medical procedures, such as injections and biopsies.
  • Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
  • Recorded all test results in patient files according to hospital policies and procedures.
  • Administered medications under physician direction following standard operating procedures.
  • Developed new methods for collecting data or improving existing processes within the lab facility.
  • Managed inventory purchasing, organization and tracking.

Education

Bachelor of Science - Public Health Education

Morgan State University
Baltimore, MD
12.2019

Master of Science - School Psychology

University of Southern Maine
Portland, ME

Skills

  • Organization Skills: Proven ability to manage multiple tasks and prioritize effectively, ensuring deadlines are met
  • Communication: Excellent verbal and written communication skills, fostering effective collaboration and understanding
  • Proactive Approach: Known for proactive follow-up communication using telephone and email to ensure timely completion of tasks
  • Time Management: Proficient in managing time efficiently to handle various responsibilities simultaneously
  • Onboarding Expertise: Extensive experience in initiating and monitoring background checks and other onboarding activities
  • Microsoft Outlook: Expertise in utilizing Microsoft Outlook for communication and scheduling
  • Applicant Tracking Systems
  • Recruiting
  • Performance Evaluation
  • Human Resources Management

Certification

  • Registered behavioral therapist
  • Certified Scrum master
  • On the board of nursing
  • Medical Technician
  • CPR/First Aide trained

Languages

Swahili
Native/ Bilingual

References

References available upon request.

Timeline

Behavioral Therapist

National Therapy Center
04.2023 - 12.2023

HR Coordinator

beccentricc
07.2021 - Current

Customer Service Representative

FIS Staffing
06.2021 - 01.2023

Medical Technician

Richcroft
08.2016 - 12.2018

Bachelor of Science - Public Health Education

Morgan State University

Master of Science - School Psychology

University of Southern Maine

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Evalyne Kogi