Eva Maria Gallelli
Philadelphia,PA
Summary
I am an International woman who is very charming, positive,and knows how to achieve her goals . I can adapt to any situation and know how to transform it to my advantage . I grew up in Philadelphia , Pennsylvania and started traveling the world at the age of 6. I moved to Italy when i was 17 and worked and traveled all over Europe. I speak English, Spanish,Portuguese, and Italian fluently and can adapt easily to new people and cultures and situations and places.
Dynamic professional with a proven track record working worldwide in different settings ,worked all over Europe , primarily Italy, offering rich experience in managing lounge operations and providing exceptional customer service. Strengths include multitasking, problem-solving abilities, and strong communication skills and the ability to be fluent in 4 languages . Made significant impact in previous roles by consistently maintaining high standards of cleanliness and organization and divine etiquette and communication within the lounge area, while ensuring guest satisfaction at all times.
Overview
9
9
years of professional experience
Work History
Press Secretary
Blue Danube Musik Impresario Association
Philadelphia, PA
09.2024 - Current
- Cultivated relationships with journalists from local, regional and national outlets to increase visibility of the organization's initiatives.
- Maintained a comprehensive database of contact information for relevant individuals in the press corps.
- Organized press conferences, interviews, briefings and special events with key stakeholders including government officials, business leaders and non-profit organizations.
- Developed and implemented media strategies to promote the organization's mission and objectives.
- Authored opinion pieces on behalf of senior leadership team members published in newspapers or magazines.
- Collaborated with internal teams across departments to generate content ideas that align with organizational messaging goals.
- Provided timely responses to inquiries from reporters regarding important issues facing the organization.
- Drafted speeches for executive staff members on various topics related to the organization's goals.
- Represented the organization at professional networking functions or trade shows to raise awareness among target audiences.
- Assisted in facilitating travel and coordination for young musical composers and conductors between Vienna and Philadelphia.
- Developed comprehensive marketing strategies to promote new maestros and emerging talents from overseas.
Head Hostess
Positano Coast
Philadelphia, PA
08.2023 - 09.2024
- Coordinated and managed reservations while ensuring guest expectations were met.
- Coordinated and executed decoration for private events and banquets.
- Managed large and private party reservations, ensuring guest satisfaction.
- Assisted managers in training and preparing staff for private events and parties.
Guest Service Representative
Rittenhouse Hotel
Philadelphia, PA
09.2023 - 06.2024
- Processed payments for room charges, taxes, and other incidentals as required.
- Provided guidance to new team members on how to perform tasks correctly.
- Answered incoming calls from guests seeking reservations or general information.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Assisted guests with check-ins and check-outs in a timely manner.
- Maintained cleanliness of lobby area throughout shift.
- Assisted with luggage storage upon request.
- Informed customers about upcoming events held at the hotel.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Inspected guest rooms prior to check-in to ensure they met quality standards.
- Resolved guest complaints in a professional manner.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Handled customer complaints professionally and efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Made reservations for spa treatments, restaurants and golf tee times.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Offered guests beverages and refreshments upon check-in.
Head Hostess
Amare Lounge and Restaurant
Miami Beach, FL
03.2022 - 09.2023
- Developed creative strategies to increase customer loyalty through rewards programs.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Collaborated with other departments to coordinate events or services as needed.
- Assisted with seating arrangements for large groups and special occasions.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
- Answered telephone to provide dining information and take reservations.
- Assisted serving staff by taking guest drink orders and resolving conflicts.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Notified server after seating parties in section to facilitate prompt service.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered phones promptly to record and confirm reservations.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Assisted servers and managers in accommodating VIP guests, ensuring an exceptional dining experience.
- Prepared coffee and cappuccino, enhancing the dining experience with beautifully decorated desserts and curated after-dinner liquors.
Head Hostess
Girasole Restaurant
Atlantic City, NJ
01.2020 - 02.2022
- Trained new staff on proper hosting procedures and policies.
- Ensured compliance with all health department regulations related to food safety and sanitation standards.
- Resolved conflicts between customers in an efficient and professional manner.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Ensured that the dining room was always clean, organized, and presentable.
- Actively sought feedback from customers about their experiences in order to improve operations.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Maintained accurate records of reservations and wait times.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Provided excellent customer service to ensure guest satisfaction.
- Greeted guests upon arrival and escorted them to their tables.
- Managed financial transactions including payments, refunds, discounts.
- Collaborated with other departments to coordinate events or services as needed.
- Served as the primary contact for vendors providing supplies or services for the restaurant.
- Assisted with seating arrangements for large groups and special occasions.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Ensured exceptional guest experiences by overseeing presentation and service in a luxurious restaurant.
Lounge Attendant
Aeroporto Internazionale Lamezia Terme
Lamezia Terme , Italy
10.2019 - 01.2020
- Greeted and welcomed guests, ensuring a pleasant and comfortable experience while they awaited their flights.
- Assisted in preparing beverages and snacks for guests.
- Ensured that all areas of the lounge are stocked with supplies such as napkins, straws, stirrers, cups.
- Provided attentive service to all customers, ensuring their needs were met promptly and efficiently.
- Informed guests of daily specials, promotions, and events happening in the lounge area.
- Provided exceptional service to high volume of daily customers.
- Directed patrons to lounges and waiting areas.
- Ensured VIP guests' needs were met promptly and efficiently while providing translation services in English and other languages.
Guest Experience Specialist
Ranieri International yacht Company
Soverato,CZ, Italy
09.2015 - 09.2019
- Greeted guests upon arrival, welcomed them while answering questions and providing information about the facilities, stands, yachts and the company .
- Promoted special events, packages and discounts to encourage repeat business.
- Collected payment for goods purchased by customers using cash registers or other approved methods of payment processing.
- Responded to inquiries from members or staff regarding services provided in the club lounge area.
- Followed established safety guidelines while handling food and beverage items.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Translated and assisted guests in touring various yachts, enhancing their experience with refreshments and engaging conversation.
- Oversaw the management of club lounges and front desk areas at international boat shows across Europe.
- Facilitated yacht sales and leasing while ensuring exceptional customer experiences at stands and lounges.
- Ensured lounge and stand areas were immaculate, providing an exceptional experience for yacht acquisition.
- Translated for international clients, ensuring exceptional guest experiences on yachts and lounges across European boat shows.
Education
International Language Interpretation And Translation - Language Interpretation And Translation
Liceo Linguistico Paritario Europa
Soverato,CZ , Italy07-2003
Drama Major - Acting
CAPA Creative And Performing Arts
Philadelphia06-2001
Skills
- Press release writing
- Translation
- Message development
- Foreign language proficiency
- Internal communications
- Speechwriting
- Exceptional communication
- Public Speaking Training
- Guest relations expertise
- Barista skills
- VIP guest handling
- Reservation management
- Cultural sensitivity
- Foreign language skills
- Strong multitasking
- Promotional strategies
- Initiative-taking
- Front desk operations
- Workflow optimization
- Telephone etiquette
Languages
Spanish
Native/ Bilingual
Italian
Native/ Bilingual
Portuguese
Professional
References
References available upon request.
Timeline
Press Secretary
Blue Danube Musik Impresario Association
09.2024 - Current
Guest Service Representative
Rittenhouse Hotel
09.2023 - 06.2024
Head Hostess
Positano Coast
08.2023 - 09.2024
Head Hostess
Amare Lounge and Restaurant
03.2022 - 09.2023
Head Hostess
Girasole Restaurant
01.2020 - 02.2022
Lounge Attendant
Aeroporto Internazionale Lamezia Terme
10.2019 - 01.2020
Guest Experience Specialist
Ranieri International yacht Company
09.2015 - 09.2019
International Language Interpretation And Translation - Language Interpretation And Translation
Liceo Linguistico Paritario Europa
Drama Major - Acting
CAPA Creative And Performing Arts
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