Dedicated professional looking to obtain a position in a supportive environment where I can help the organization grow in value, while utilizing my experience, education and abilities. Background in accounting, customer service, administration, as well as business analytics. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Receptionist
Mercedes-Benz Of Long Beach
Signal Hill, CA
01.2021 - Current
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing and filing documents.
Corresponded with clients through email, telephone or postal mail.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Sorted, received and distributed mail correspondence between departments and personnel.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Admissions & Records Technician II
Long Beach City College
Long Beach, United States
04.2014 - Current
Maintain student records, collect and update records
Identify outstanding student debts
Assist students with admissions into college, process incoming and outgoing transcripts, and graduation applications
Process complex residency forms, grade changes, excused withdrawals, class audits, late add petitions, prerequisite forms, social security number changes and name changes
Follow State Education Codes, Family Educational Rights and Privacy Act
Prepare written confirmations of student enrollment, GPA or degrees earned, update student data on student national clearinghouse service
Assist faculty with class rosters, reinstatements and dropping students from classes , on-line grading, generate reports
Accounting Clerk
Norman Shutters
Santa Fe Springs, CA
02.2013 - 02.2014
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Deposited incoming payments: cash and check
Applied payments to customer accounts
Made outbound calls to vendors and customers to discuss and resolve account needs.
Used accounting software to reconcile accounts, track income and generate invoices.
Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Generated invoices upon receipt of billing information and tracked collection progress.
Accounting Clerk
Cerritos City Hall Water Department
Cerritos, CA
02.2011 - 12.2012
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Input high volume of monthly invoices with consistent accuracy.
Printed and mailed out monthly water bill to residents
Managed accounts payable and receivables
Managed aging report, call customers for late payments
Monitored status of accounts receivable and payable to facilitate prompt processing.
Balanced reports to submit for approval and verification
Distributed mail to individuals within the department
Issued past due bills and termination letters
Processed incoming check payments
Apply payments to customer accounts
Tax Lot Specialist/Accounting Clerk
Wells Fargo
Long Beach, CA
07.2008 - 01.2011
Processed new accounts being transferred to Wells Fargo from other institutions
Prepared documents to be imaged, endorsed checks, applied payments to accounts
Found cost basis on assets such as shares, stocks, and savings bonds
Authorized to make wire transfer from one Wells Fargo account to another
Maintained thorough and current understanding of applicable tax laws.
Reviewed financial statements for accuracy and integrity
Education
Bachelor of Science Business Analytics Degree - Business Administration
California State University - Dominguez Hills
Carson, CA
2023
Bachelor of Public Personnel Administration - Public Administration
California State University - Dominguez Hills
Carson, CA
2023
Associate of Science - Human Resource Management
Cerritos College
Norwalk, CA
12.2018
Associates of Science - Business Administration
Cerritos College
Norwalk, CA
12.2018
Associate of Science - Business Management
Cerritos College
Norwalk, CA
12.2018
Associate of Science - Small Business Entrepreneur
Cerritos College
Norwalk, CA
12.2018
Skills
Data Entry and Database Software
QuickBooks
Business Intelligence Systems
Access, Outlook, MS Office, MS PowerPoint, Outlook
Computer Proficiency
Spreadsheets
Planning/Organizing
Data Research and Analysis
Spreadsheet Development
Pivot Tables
Data Analytics
Strategic Planning
Timeline
Receptionist
Mercedes-Benz Of Long Beach
01.2021 - Current
Admissions & Records Technician II
Long Beach City College
04.2014 - Current
Accounting Clerk
Norman Shutters
02.2013 - 02.2014
Accounting Clerk
Cerritos City Hall Water Department
02.2011 - 12.2012
Tax Lot Specialist/Accounting Clerk
Wells Fargo
07.2008 - 01.2011
Bachelor of Science Business Analytics Degree - Business Administration
California State University - Dominguez Hills
Bachelor of Public Personnel Administration - Public Administration
California State University - Dominguez Hills
Associate of Science - Human Resource Management
Cerritos College
Associates of Science - Business Administration
Cerritos College
Associate of Science - Business Management
Cerritos College
Associate of Science - Small Business Entrepreneur