Evan Swoyer
Pottstown,PA
Summary
I, Evan Swoyer, am a dedicated Customer Service Specialist who provides skills to prioritize and multi-task in fast-paced working environment. I've been told I successfully work as part of a team to reach personal and business goals. I'm known for successfully handling escalated customer support issues. I love to be enthusiastic as well as being committed to physical and emotional well-being of co-workers. I understand thoroughly how bodies move and function and clearly communicates.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
General Exposition Services
Pottstown, PA
01.2023 - 04.2024
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
Customer Service Associate
Wawa INC
Gilbertsville, PA
05.2021 - 11.2023
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Certified Nutrition Coach - Foods, Nutrition, And Wellness Studies
National Association Sports Medicine
05-2024
Certified Personal Trainer - Health And Physical Education
National Association Sports Medicine
03-2024
CPR / AED - Special Skills
American Training Safety Institute
02-2024
High School Diploma -
Boyertown Area Senior High School
Boyertown, PA06-2023
Skills
- Regulatory Compliance
- Customer Support
- Team Collaboration
- Exercise program design
- Physical Conditioning
- Strength training
- Goal setting and planning
- Nutrition and weight loss management
- Motivational
- Reliable and Responsible
- Task Prioritization
- Adaptability and Flexibility
- Lifestyle and Nutrition Guidance
- Certified Personal Trainer (CPT)
- Loading and unloading
- Shipment Palletization
- Warehouse Organization
- Material Handling
- Packaging and Labeling
- Attention to Detail
Affiliations
- Youth Fitness Activities
- Camp Counselor
References
References available upon request.
Timeline
Warehouse Associate
General Exposition Services
01.2023 - 04.2024
Customer Service Associate
Wawa INC
05.2021 - 11.2023
Certified Nutrition Coach - Foods, Nutrition, And Wellness Studies
National Association Sports Medicine
Certified Personal Trainer - Health And Physical Education
National Association Sports Medicine
CPR / AED - Special Skills
American Training Safety Institute
High School Diploma -
Boyertown Area Senior High School
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