Evan Alexander
New Braunfels,TX
Summary
As a long-time customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. I feel I am known for strong focus on team collaboration and achieving positive outcomes. Also, reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Sponsored Listing Consultant
TaskUs
03.2024 - 08.2025
- Analyzed client requirements to develop tailored solutions and recommendations.
- Facilitated workshops to gather stakeholder feedback and align project objectives.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Conducted market research to identify trends and inform strategic planning initiatives.
- Developed comprehensive reports summarizing findings and actionable insights for clients.
- Led client presentations to communicate project status, outcomes, and next steps effectively.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Leads Manager
AVO Realty
06.2022 - 02.2024
- Manage all CRM operations of Agents
- Train new Agents on CRM procedure
- Oversee intake of new leads from a variety of sources
- Set up follow up cadence for each lead
- Develop auto-plans to ensure each lead is sufficiently communicated with
- Glean needs of new leads
- Set appointments for agents
- Keep record of lead source success feasibility
- Make outgoing calls to new and old leads
- Oversee ISA team
- Oversee VA Admin team
- Disciplinary action if VA strays from action plans
- Liaise directly with CEO vis a vis plan changes
- Report to Transaction coordinator
- Utilize Excel in tracking lead warmth
- Managed lead generation strategies to optimize client acquisition processes.
- Trained and mentored junior staff on best practices for lead management.
Team Leader
ROI Solutions/Texas Rent Relief/Solutran
05.2021 - 06.2022
- Promoted quickly from agent to Team Leader
- Training new agents on operating procedures
- Reporting directly to Account Executives regarding stats and disciplinary actions
- Responsible for tracking days off and time in/out with manager status on ADP
- Working overtime as needed to ensure our team hit important metrics
- Low - level disciplinary actions regarding attendance and procedural miscues
- Handling of unruly or angry clients
- Escalation issues and IT tickets
- Weekly metric reports and new procedure meetings
- Ensure client needs met
Associate
Mad Roosters Liquor Store
09.2020 - 05.2021
- Sales associate at two locations. Responsibilities include the following:
- Cashier and customer service
- All aspects of opening and closing the store (key holder), including opening and closing register
- Depositing cash at store close
- Keeping store front clean
- Replacing stock as needed
- Unloading and storing new products
Owner/Operator
Slingin’ Sliders Food Truck
02.2015 - 09.2020
- Sole proprietor responsible for all aspects of the business, including:
- Business logistics including methods of customer payment
- Social media presence
- Oversee day-to-day operations
- Plan for and purchase food and supplies for daily operation
- Prepare daily menus
- Maintain required records including income/expense, taxes, and general financials
- Ensure proper safety and sanitation procedures are followed
- Hire and train staff as needed
- Prepare and serve food
- Set prices for menu items
- Clean and maintain truck
Lead Bartender/Co-Planner
Good, Better, Best Catering Company
- Lead set-up and breakdown of wedding venues
- Ensuring the Bride and Groom had an enjoyable experience
- Responsible for determining the contents and stock of the bar if requested
- Directing the servers to ensure proper quick and efficient service
Education
Bachelors - Fashion Merchandising, Business Management
Texas State University
01.2016
Skills
- Proven track record in managing a mobile food business
- Social media and marketing management
- Strong communication skills
- Proficient in MS Office applications
- Proficient in managing transactions with POS technology
- Inventory management
- Client support
- Personnel oversight
- Team member development
Timeline
Sponsored Listing Consultant
TaskUs
03.2024 - 08.2025
Leads Manager
AVO Realty
06.2022 - 02.2024
Team Leader
ROI Solutions/Texas Rent Relief/Solutran
05.2021 - 06.2022
Associate
Mad Roosters Liquor Store
09.2020 - 05.2021
Owner/Operator
Slingin’ Sliders Food Truck
02.2015 - 09.2020
Lead Bartender/Co-Planner
Good, Better, Best Catering Company
Bachelors - Fashion Merchandising, Business Management
Texas State University
Leadership
- Varsity lacrosse player all four years of high school, winning Outstanding Freshman and Offensive Player of the Year
- Texas State Lacrosse, winning Freshman Player of the Year
- Employee of the year at Slingin’ Sliders