Evan Ames
Browns Valley,MN
Summary
Proven in enhancing customer satisfaction and workshop efficiency, my tenure at Downieville Outfitters showcases a strong mechanical aptitude and a continuous learning mindset. Mastering tasks from efficient tire repair to team building, I've ensured optimal performance and safety standards, significantly boosting productivity and fostering positive customer relationships. Astute Bicycle Mechanic with 19 years of experience providing expertise in repair, suspension, and tuning, spoke wheel lacing and assembly operations. Effective in blending analytical and troubleshooting strengths to identify and target areas in need of rebuilding. Practiced in working with various parts and product vendors to address client needs. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Head Bicycle Mechanic/Rental Bike Manager
Downieville Outfitters
03.2021 - Current
- Performed routine and scheduled maintenance services.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases. On pedal assist E-Bikes
- Maintained cleanliness, safety and efficiency of garage.
- Assembled new bicycles upon arrival at the shop, adhering to strict quality control guidelines from manufacturers.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various bicycle issues.
- Educated customers about proper bike care techniques, extending the lifespan of their bicycles.
- Demonstrated commitment to sustainability initiatives by recycling used parts where possible.
- Provided accurate time estimates for repair work completion, effectively managing customer expectations.
- Assisted customers in selecting appropriate bicycles for their specific riding styles and requirements.
- Performed regular maintenance checks on rental fleet to ensure optimal performance and safety standards.
- Stayed up-to-date on industry trends and advancements through continuous professional development opportunities.
- Handled estimation of parts, bike and component repairs and replacements.
- Conducted thorough pre-ride inspections for group rides to ensure rider safety and minimize mechanical issues during events.
- Customized bikes for individual riders by fitting components tailored to their specific body measurements or ergonomic requirements.
- Expanded knowledge of various bicycle brands, models, and components to better serve customers'' diverse needs.
- Optimized workshop space utilization, enabling more efficient workflow processes among staff members.
- Performed new bike assemblies and proper alignment of wheels to optimize performance.
- Delivered exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Built strong relationships with suppliers ensuring timely deliveries of high-quality replacement parts.
- Shaped replacement parts using bench grinders.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Trail Crew Member
Sierra Buttes Trail Stewardship
11.2019 - 03.2021
- Preserved natural habitats by implementing sustainable trail maintenance practices.
- Participated in ongoing training opportunities keeping up-to-date with best practices in trail construction techniques.
- Assisted in the prevention of erosion by constructing rock walls, water bars, and check dams.
- Utilized hand tools such as shovels, picks, axes, loppers, and saws for various trail maintenance tasks.
- Ensured proper signage along trails, aiding hikers in navigation and increasing overall satisfaction.
- Cleared fallen trees and debris from trails promptly after storms or other events causing obstructions.
- Adapted quickly to changing weather conditions maintaining productivity despite challenges.
- Enhanced trail accessibility by constructing and maintaining bridges, steps, and drainage systems.
- Performed routine equipment inspections to ensure optimal functionality during operations.
Bicycle Mechanic
Yuba Expeditions
04.2016 - 10.2019
- Collaborated with team members to maintain a clean, organized, and safe working environment.
- Assembled new bicycles upon arrival at the shop, adhering to strict quality control guidelines from manufacturers.
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various bicycle issues.
- Demonstrated commitment to sustainability initiatives by recycling used parts where possible.
- Educated customers about proper bike care techniques, extending the lifespan of their bicycles.
- Provided accurate time estimates for repair work completion, effectively managing customer expectations.
- Performed regular maintenance checks on rental fleet to ensure optimal performance and safety standards.
- Stayed up-to-date on industry trends and advancements through continuous professional development opportunities.
- Conducted thorough pre-ride inspections for group rides to ensure rider safety and minimize mechanical issues during events.
- Handled estimation of parts, bike and component repairs and replacements.
- Expanded knowledge of various bicycle brands, models, and components to better serve customers'' diverse needs.
- Optimized workshop space utilization, enabling more efficient workflow processes among staff members.
- Performed new bike assemblies and proper alignment of wheels to optimize performance.
- Streamlined workshop processes for increased productivity and improved turnaround times on repairs.
- Reduced inventory costs with effective management of parts and supplies ordering.
- Cleaned and lubricated bicycle parts.
Auto Shop Assistant
Massy Automotive
11.2011 - 08.2013
- Assisted mechanics in vehicle repairs, contributing to a faster turnaround time for customers.
- Utilized diagnostic equipment to accurately pinpoint automotive issues, enabling targeted repairs that resolved problems efficiently.
- Contributed to minimizing downtime by promptly addressing any tool or equipment malfunctions within the shop area.
- Collaborated with team members to complete complex repair jobs, resulting in high-quality workmanship and customer satisfaction.
Education
High School Diploma -
Sutter Union High School
Sutter, CA05.2008
Skills
Efficient Tire Repair
Continuous learning mindset
Strong mechanical aptitude
Effective Cable Routing
Comprehensive Tool Knowledge
Knowledgeable Bearing Maintenance
Inventory Management Abilities
Detail-Oriented Inspections
Accurate Diagnostics
Bike Assembly
Workshop maintenance
Workload prioritization
Troubleshooting
Precision Component Installation
Competent Hydraulic Systems
Time Management
Multitasking Abilities
Reliability
Organizational Skills
Team building
Self Motivation
Professional Demeanor
Problem-solving aptitude
Timeline
Head Bicycle Mechanic/Rental Bike Manager
Downieville Outfitters
03.2021 - Current
Trail Crew Member
Sierra Buttes Trail Stewardship
11.2019 - 03.2021
Bicycle Mechanic
Yuba Expeditions
04.2016 - 10.2019
Auto Shop Assistant
Massy Automotive
11.2011 - 08.2013
High School Diploma -
Sutter Union High School
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