Dynamic professional with a proven track record at Zen Leaf, excelling in team leadership and operational efficiency. Skilled in inventory management and compliance, I foster strong relationships and enhance customer satisfaction through effective problem-solving and training. Recognized for achieving high service standards while managing substantial financial assets.
As an Agent in charge (AIC), I lead a dedicated team of six employees during each shift, ensuring
operational efficiency and a high standard of service. My responsibilities extend beyond team
management; I maintain a comprehensive and organized inventory system that adheres to
stringent Department of Health (D.O.H.) regulations from seed to sale. This includes meticulous
tracking of barcodes and lot numbers to ensure their alignment with our inventory and supplier
manifests.
I am entrusted with the daily management of substantial financial assets, overseeing the counting
and handling of tens of thousands of dollars. My role encompasses the critical tasks of opening
and closing the store each shift, where I ensure that all financial transactions are accurately
balanced, recorded, and securely stored in our safe. Additionally, I am responsible for
safeguarding our inventory by ensuring it is properly accounted for and securely stored in our
vault.
In collaboration with other managers on duty, I reconcile physical inventory against state tracking
systems, including MJ and Sweed POS systems, to ensure accurate reporting and mitigate any
technical discrepancies. I also ensure that all incoming products are correctly tagged in
compliance with state and local regulations and are accompanied by the requisite documentation.
To enhance my management capabilities, I have actively pursued several management courses
within the company, further strengthening my leadership skills and contributing to our overall
success.
Ensured compliance with local, state, and federal regulations in all operations.
Scheduled shifts and assigned tasks to optimize workforce productivity.
Motivated team members through recognition programs and constructive feedback.
Resolved conflicts within teams promptly to maintain a positive work environment.
- Provide personalized assistance to patients in identifying the most suitable products to meet
their individual needs.
- Admit and orient new patients, effectively communicating the benefits of choosing Zen Leaf as
their preferred dispensary.
- Ensure the fulfillment of online orders for convenient pickup, maintaining efficiency in service
delivery.
- Conduct regular inventory checks, removing exhausted products from the website and adding
new items to the floor inventory to ensure availability and compliance.
- Collaborate with colleagues to fill orders and offer informed product recommendations as
needed.
- Stay well-informed on new products to provide accurate recommendations and enhance patient
satisfaction.
- Play a key role in daily closing procedures, including reconciling the safe and tips, securing all
products in the vault, and ensuring the dispensary is thoroughly cleaned and secured.
- Began my career as a Cultivation Technician and have since advanced to the Vegetation
Department, demonstrating a commitment to professional growth and development.
- Gained cross-functional experience by working in various departments, including labeling and
shipping.
- Responsible for daily operations, including preparing for transplants, defoliating, and labeling plants.
- Maintain optimal plant health throughout all growth stages, ensuring adherence to best
practices and cultivation standards.
- Proficient in maintaining cleanliness and organization within cultivation rooms as needed to
support a productive working environment.
Led operations in lawn care and landscaping, focusing on enhancing client satisfaction through
high-quality service delivery. Responsibilities included overseeing lawn maintenance tasks such
as grass cutting and fertilization, as well as the construction of retaining walls and planting of
trees, shrubs, and other ornamental plants.
Designed and implemented aesthetically pleasing mulch and rock beds, ensuring a visually
appealing landscape for clients. Engaged with customers daily to provide estimates and foster
long-term relationships, promoting loyalty and repeat business. Maintained open communication
to ensure customer satisfaction and align service delivery with client expectations.
Unfortunately do to COVID I had a short time here.
Specializing in the sales of motorcycles, Sea-Doo, Ski-Doo, ATVs, dirt bikes, and side-by-sides
from reputable manufacturers such as Ducati, Triumph, BMW, Can-Am, Kawasaki, and Honda. I
manage multiple sales leads daily through various channels, including email, inbound and
outbound calls, and face-to-face interactions on the showroom floor.
I prioritize building strong customer relationships to ensure satisfaction with both the product
and the overall sales experience, consistently achieving an average of 15 to 20 sales per month. I
provide customers with detailed estimates on monthly payments for new vehicles and potential
trade-ins of used vehicles.
Additionally, I remain informed about the latest developments in our product offerings and those
of our competitors, equipping customers with comprehensive information to help them make
informed purchasing decisions that best suit their needs.