Evan Ave'
Bowie,MD
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 10 plus years background maintaining customer satisfaction and contributing to company success.
Overview
6
6
years of professional experience
Work History
Service Manager
Cintas
12.2021 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased my teams revenue growth by 18% annually by implementing strategic solutions.
- Managed a team of 20-25 people employees, conducting team meetings, and pushing organizational goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales Service Representative
Cintas
12.2020 - 12.2021
- Coordinated with customers to accomplish specific needs and deliver individualized products and services.
- Grew route from $13,000 in route volume to $21,000
- Manage accounts receivable monthly worth $85K.
- Provide route service to a customer base through the pick-up and delivery of uniforms and facility services products.
- Maintain good customer relations after accounts were established; respond to customer inquiries and requests as well as pro-actively problem solve.
- Responsible for growing existing routes/accounts through sales of additional items from the product line and catalog.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
Restaurant Manager
On the Rocks
02.2018 - 12.2020
- Prepared restaurant business plan by reviewing demands, analyzing competitors, and developing projections for sales and finances.
- Interacted positively with customers while promoting hotel facilities and services.
- Worked with vendors to purchase adequate quantities of food, beverages, equipment and supplies.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
Bachelor of Science - Business Administration
Bowie State University
Bowie, MD12.2018
Skills
- Customer Service
- Multiple Priorities Management
- Staff Supervision
- Strategic Business Planning
- Estimating and Quoting
- Data Analytics
- Coaching and Mentoring
- Team Collaboration and Leadership
- New Employee Hiring
- Project Planning
Timeline
Service Manager
Cintas
12.2021 - Current
Sales Service Representative
Cintas
12.2020 - 12.2021
Restaurant Manager
On the Rocks
02.2018 - 12.2020
Bachelor of Science - Business Administration
Bowie State University
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