Summary
Overview
Work History
Education
Skills
Timeline
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Evan Baber

Waynesboro,VA

Summary

Professional with well-rounded expertise in managing and optimizing industrial processes, ensuring efficiency and safety. Adept at collaborating with teams to achieve operational goals and adapt to changing needs. Skilled in equipment operation, process monitoring, and troubleshooting, always delivering reliable outcomes. Known for strong problem-solving abilities and a commitment to reducing product defects by identifying possible contaminations and issues with ingredients.

Overview

5
5
years of professional experience

Work History

Process Operator

McKee Foods
05.2023 - Current
  • Contributed to a safe working environment by strictly adhering to safety guidelines and reporting potential hazards.
  • Utilized computer systems effectively to monitor processes and input mix data accurately.
  • Maintained accurate records of production data, facilitating informed decision-making for management.
  • Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
  • Reviewed production schedules and streamlined processes.
  • Performed general equipment inspections and reported possible issues for repair to minimize downtime.
  • Collaborated with other operators to optimize production workflows and line efficiency.
  • Tested dough and brew consistency and made corresponding changes to ensure a high-quality product, leading to a decrease in product defects.
  • Enhanced team communication to discuss process improvements and increase productivity throughout shifts.
  • Reduced downtime, swiftly identifying and troubleshooting process disruptions.
  • Conducted regular ingredient inspections to ensure product quality and prevent potential contaminations.
  • Implemented process improvements, resulting in reduced waste and increased productivity.
  • Maintained compliance with health, safety, and environment practices.
  • Aided in the development of new processes.
  • Collaborated with quality assurance teams to ensure products met or exceeded customer specifications.
  • Collaborated with the engineering team to implement new process improvements, resulting new ideas and preventative maintenance.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations while also significantly improving team performance and process knowledge.
  • Boosted shift efficiency and reduced waste by implementing new ideas and new processes.
  • Researched scientific specifications of ingredients to improve dough consistency.

Packaging Technician

McKee Foods
02.2023 - 05.2023
  • Demonstrated flexibility when handling multiple tasks simultaneously, prioritizing job duties based on urgency or shift rotation.
  • Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
  • Reported malfunctions and errors to supervising staff, addressed concerns and supported other Packaging Technicians to reduce downtime and solve issues as quickly as possible.
  • Followed set rotation schedule to promote a steady workflow.
  • Worked as a team to neatly and quickly place cookies or cakes into the appropriate packaging to sell to our customers.
  • Maintained a clean and neat work environment to prevent any injuries or contaminations.
  • Inspected products before packaging to prevent shipping defective and damaged goods to customers.
  • Verified accuracy of codes on boxes and cartons to enure transparency and accuracy for our customers and for accurate tracking details for our products.
  • Ensured quality control through regular inspections and adherence to company guidelines.

Checkout Coach

Martin's
02.2021 - 11.2022
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Processed customer refunds and exchanges according to established guidelines.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Communicated clear expectations and goals to each team member.
  • Operate office equipment such as fax machines, copiers, or phone systems.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored sales team performance and provided constructive feedback.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Managed over 30 customer calls per day.

Customer Service

Martin's
06.2020 - 02.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Processed orders, credits and tracked returns.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Updated and maintained information in customer accounts.
  • Achieved and maintained departmental performance standards.
  • Answered up to 30 calls per day in busy, fast-paced environment
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Executes excellent sales floor merchandising and selling.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Education

Associate of Science - Computer Science

Blue Ridge Community College
Weyers Cave, VA
12.2020

Skills

  • Computer Proficiency
  • Critical Thinking
  • Safety protocols and procedures
  • Time Management
  • Troubleshooting
  • Quality control
  • Process improvement
  • Safety standards compliance
  • Teamwork and coordination
  • Punctual and dependable
  • Strong work ethic
  • Attention to detail

Timeline

Process Operator

McKee Foods
05.2023 - Current

Packaging Technician

McKee Foods
02.2023 - 05.2023

Checkout Coach

Martin's
02.2021 - 11.2022

Customer Service

Martin's
06.2020 - 02.2021

Associate of Science - Computer Science

Blue Ridge Community College

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Evan Baber