Evan Baker
Cross Junction,VA
Summary
Driven and customer-focused professional with a track record of enhancing client satisfaction and loyalty at Shawnee Springs Market and SUBWAY® Restaurants. Skilled in cash register operation and issue resolution, consistently delivering results by leveraging exceptional service skills to increase repeat business. Demonstrated ability to handle cash accurately and engage positively with customers, promoting a welcoming environment.
Overview
3
3
years of professional experience
Work History
Farm Market Associate/Cashier
Shawnee Springs Market
2023.11 - 2024.05
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Subway Sandwich Artist
SUBWAY®Restaurants
2020.11 - 2021.06
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Greeted guests, promoted specials, and took orders.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Restocked and rotated stock in display case to mitigate stock loss.
- Accurately operated cash register to process customer payments.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
Education
High School Diploma -
James Wood High School
Winchester, VA06.2023
Skills
- Cash Register Operation
- Product Recommendations
- Cash Handling
- Customer Assistance
- Customer Service
- Loyalty Program Promotion
- Point-of-sale system operation
- Guest inquiries
- Issue Resolution
- Customer Relations
Timeline
Farm Market Associate/Cashier
Shawnee Springs Market
2023.11 - 2024.05
Subway Sandwich Artist
SUBWAY®Restaurants
2020.11 - 2021.06
High School Diploma -
James Wood High School
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