Summary
Overview
Work History
Education
Skills
Timeline
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Evan Banks

Evan Banks

South Holland,IL

Summary

At Family Dollar, I excelled as a Customer Service Representative, mastering problem-solving and customer relations to enhance loyalty and satisfaction. Leveraging critical thinking and comprehensive product knowledge, I adeptly managed disputes and inquiries, significantly improving the customer experience and operational efficiency.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Family Dollar
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma - General Education

Thornwood Highschool
South Holland, IL
05.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Customer Relations
  • Money handling abilities
  • Complaint Handling
  • Payment Processing
  • Product Knowledge
  • Team Development
  • Documentation
  • Data Collection
  • Quality Control
  • Customer Education
  • Coordination
  • Retail store support
  • Stock management

Timeline

Customer Service Representative

Family Dollar
09.2023 - Current

High School Diploma - General Education

Thornwood Highschool

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Evan Banks