Seasoned IT Professional with over thirty years of experience in technical enablement, technical sales, professional services, and partner enablement within the IT industry. Extensive expertise in archiving, eDiscovery, digital compliance, backup and recovery, and virtualization along with Microsoft products.
Overview
25
25
years of professional experience
Work History
IT Consultant
Self Employed
03.2025 - Current
Delivered consulting services for Cohesity and Arctera products, enhancing client solutions and support.
Sr. Instructional Designer
Metrc
Remote
10.2025 - 02.2026
Designed and developed online courses with various authoring tools to deliver effective and interactive learning experiences.
Designed engaging online training modules for compliance and industry standards.
Evaluated learning programs to ensure alignment with organizational goals and learner needs.
Collaborated with cross-functional teams to develop instructional materials and resources.
Developed multimedia content to engage diverse learning styles and enhance learner retention.
Provided technical training to the technical sales organization and channel partners.
Supported sales teams during customer sales calls, RFPs, relationship building, and proof of concept engagements, contributing to successful deal closures.
Designed classroom and virtual training for Symantec and Veritas products for customers, partners, and employees.
Developed virtual images for technical hands-on labs and customer demos.
Assisted sales organization and partners with technical questions for various Veritas products.
Published technical content, including white papers and short videos, on Veritas products to educate customers and facilitate smoother software implementations.
Created pre- and post-sales tools for using .NET and other scripting languages.
Managed weekly technical webcasts covering various topics, enhancing technical knowledge among sales and partners on Symantec/Veritas products.
Provided support to customers post-sales to ensure satisfaction and address any concerns.
Conducted training sessions for staff on software functionalities and updates.
Designed and implemented tailored solutions for a diverse range of customers, optimizing their use of Veritas products.
Assistant Vice President / General Manager – Enterprise Service Delivery at WNS Global ServicesAssistant Vice President / General Manager – Enterprise Service Delivery at WNS Global Services