Evan Beevers
Augusta,GA
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
California Cafe
Los Gatos, CA
02.2013 - 07.2015
- Resolved conflicts between team members in an effective manner.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Implemented quality control measures to uphold company standards.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Event Server
California Cafe
Los Gatos, CA
02.2012 - 01.2013
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Maintained cleanliness and organization of event spaces before, during, and after events.
- Maintained cleanliness of all dining areas throughout the duration of an event.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Provided exceptional customer service by anticipating guest needs and responding promptly to requests or inquiries made by guests or other employees.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Processed cash and credit card payments accurately and efficiently.
- Adhered to sanitation and safety policies, protecting establishment, and patrons.
- Assisted in breaking down banquet rooms after conclusion of event including removing linens from tables and folding them neatly before returning them to storage area.
- Noted timing of meal progression, keeping kitchen staff informed.
- Cleared plates and glasses from tables in a timely manner after each course or event completion.
- Provided exceptional service to high volume of daily customers.
- Accurately recorded orders taken into POS system before submitting them for processing.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Conducted regular inspections of equipment used during events, including chafing dishes and warmers, to ensure proper functioning order.
- Worked with kitchen staff to ensure adequate levels of food supplies were available for service during events.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Transported prepared food items from the kitchen to the designated area for serving purposes.
- Used clear communication to relay food and drink orders to kitchen staff.
- Participated in ongoing training to enhance job skills and knowledge.
- Totaled checks and used cash register to accept payment for services.
Bartender
California Cafe
Los Gatos, CA
07.2010 - 01.2013
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Collected and organized daily till totals and tips.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Effectively multitasked within fast-paced environment.
- Poured wine, beer and cocktails for patrons.
- Neatly sliced and pitted fruit for garnishing drinks.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
Server
California Cafe
Los Gatos, CA
04.2008 - 06.2010
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and confirmed complete orders.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stocked service areas with supplies during slow periods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared checks, itemizing total meal costs and taxes.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Accurately recorded orders on cash register and point-of-sale system.
- Addressed complaints to kitchen staff and served replacement items.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Filled condiments and napkin containers during slack periods.
- Presented menus and answered questions regarding items.
Lead Installer
Rainbow Play Systems
Augusta, GA
02.2024 - Current
- Verified installation site health and reported blockages and structural issues according to standardized protocols.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Assisted skilled workers with construction projects in rough and finish carpentry phases.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Answered questions and responded to issues to deliver exceptional service to customers.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Performed timely and reliable service in shops and outdoors in variable weather conditions.
- Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
- Trained team members in proper installation methods to meet project quality and efficiency standards.
- Managed a team of installers by providing guidance on tasks completion status, deadlines.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Notified supervisors of faulty operations and defective materials to improve production.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Installed new components or replaced defective parts to restore functionality.
- Documented installation processes and outcomes, providing detailed reports to management and clients.
- Followed blueprints, diagrams, and installation instructions accurately to complete tasks efficiently.
Laborer
Lende Construction
Eureka, CA
06.2019 - 05.2023
- Performed demanding physical work over extended periods and modeled positive attitude.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Assisted with diverse construction challenges to help team and customer.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Poured concrete foundations for structures such as buildings or bridges according to blueprints provided.
- Repaired damaged drywall sections including taping joints and applying texture coats as needed.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Inspected sites before and after construction projects.
- Operated equipment with strong focus on safety and ground communication.
- Operated and maintained a variety of equipment including hand and power tools.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
Retail Associate
Piersons Building Center
Eureka, CA
07.2015 - 05.2019
- Recommended, selected and located merchandise based on customer desires.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled returns and exchanges according to company policy.
- Tracked inventory levels for restocking purposes.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Conducted inventory audits to prevent stock discrepancies.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Created price tags and merchandise signs for new items.
- Resolved customer complaints in a professional manner.
Education
Some College (No Degree) - Business Management
West Valley College
Saratoga, CASkills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Customer rapport
- Cost control
- Retail operations management
- Team building
- Employee scheduling
- Conflict resolution
- Employee engagement
- Team leadership
- Team motivation
- Time management
Certification
- servsafe certified
Timeline
Lead Installer
Rainbow Play Systems
02.2024 - Current
Laborer
Lende Construction
06.2019 - 05.2023
Retail Associate
Piersons Building Center
07.2015 - 05.2019
Assistant Manager
California Cafe
02.2013 - 07.2015
Event Server
California Cafe
02.2012 - 01.2013
Bartender
California Cafe
07.2010 - 01.2013
Server
California Cafe
04.2008 - 06.2010
Some College (No Degree) - Business Management
West Valley College
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