Evan Behringer

Sales Support Specialist (October 2022-January 2025)

• Quote to Collect - generate quotes, confirm pricing and inventory, convert to order, track goods, provide invoice to customer, ensure accuracy to billing process
• Order Management - appropriately process and track orders, handle cancellations/returns
• Usage Reports - pull data for customers regarding pricing & usage, able to tailor reports
• Document Procurement - process requests for invoices, POD's, certifications (contact vendors), company forms, etc.
• Cylinder Adjustment - process documents regarding cylinder discrepancies, update numbers and confirm data with cylinder team
• Dispute Management - submit Disputes for various reasons: incorrect PO number, pricing error, freight/surcharge adjustment, etc.

Accounts Receivable Specialist (December 2021-October 2022)

• Collections - contact 20+ customers per day regarding past-due invoices, determine root cause for past-due invoices, process payments, send receipts, etc.
• Dispute Management - submit Disputes for pricing errors, incorrect PO number, etc.
• Conflict Resolution - contact customer and resolve issue that prevented bill from being paid, ensure timely payments in the future
• Customer Service - assist incoming calls and e-mails with any inquiries (releasing orders, processing payments, updating billing contact info, etc.)

Accounts Receivable Specialist (February 2020-November 2021) at HotelCoupons.com

• Collections - make 30+ calls per day to past-due customers, collect payments, provide receipts
• Ad Changes - contact customers ahead of schedule for upcoming ad changes on the next issue, send ad changes to Composing team
• Customer Service - processed incoming calls, connected customers to sales reps with any issues regarding their ROI on coupon program
• Ad Proofing - during bi-monthly publication dates, double-check ad to ensure any requested changes were implemented

Strategic Account Specialist (March 2013-February 2019) at Travel Media Group

• Customer Service - assist travelers with coupon book orders, inquiries, process payments and ad changes for customers (sent to Composing team)
• Client Training - in Client Support role, assist new customers with their Dashboard and utilizing the programs they enrolled in, process training for any contacts who needed Dashboard access
• Customer Success - monthly follow-up with customers, determine any issues preventing success with our programs, recommend other services as needed/requested
• ROI Tracking - pull reports as needed for customers, recap in e-mails (or provide downloadable reports), check quarterly results as needed
• Developing Goals - set numbers for e-mail submission, coupon tracking, review responses, etc. on a monthly basis, recap each month
• Higher Spend Clients - as part of Strategic Accounts, focus on higher-spend clients and put more emphasis and detail into reports and feedback
• Attention to Detail - noted skill that brought promotion from Client Support to Strategic Accounts, always provided feedback on small details to customers and travelers alike
• Completed Leadership Development Program in November 2018 - included personality assessment, leadership styles, courses on managing money in a company, etc.

• Customer Service
• Accounts Receivable
• Balance Cash Drawer
• Procurement
• Inventory Assistance