Evan Bernardo
Lebanon,PA
Summary
Skilled Retail Associate with background in customer service, inventory management, and sales. Exemplary abilities include listening to customers' needs and recommending suitable products accordingly. Have consistently maintained positive customer relations and contributed to boosting store reputation through high-quality service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Associate
Hershey Entertainment & Resorts
Hershey, PA
06.2023 - 09.2023
- Handled returns and exchanges according to company policy.
- Operated cash register accurately and efficiently while processing payments from customers.
- Organized backroom storage areas for efficient access to merchandise.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
- Participated in promotional activities such as setting up displays or distributing marketing materials.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Tracked inventory levels for restocking purposes.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Conducted inventory audits to prevent stock discrepancies.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Front End Associate
Giant Food
Cleona, PA
06.2022 - 09.2022
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Provided product knowledge to customers as needed.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Greeted customers warmly upon arrival and identified their needs.
- Performed daily opening and closing procedures according to standard operating procedures.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Maintained a clean, organized and inviting store environment.
- Operated register for cash, check, and credit card transactions, maintaining accuracy.
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Processed and completed cash or credit transactions accurately.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Facilitated the signing up of customers for store loyalty and credit card programs.
Education
High School Diploma -
Cedar Crest High School
Lebanon, PA06-2024
Skills
- Customer service
- Cash handling
- Inventory management
- Visual merchandising
- Sales support
- Payments processing
- Organizational skills
- Point of sale systems
- Time management
- Approachability
- Store maintenance
Accomplishments
- National Honors Society
- Marching Band Section Leader
- 1st Chair Trombone in Jazz Band
- Scholastic Honors Gold Medal Recipient
- LLMEA County Band 1st Chair Trombone
- Lebanon Valley College 1st Chair Trombone
Certification
- Driver's License
Languages
German
Limited
Affiliations
- Rutgers University Marching Scarlet Knights
References
References available upon request.
Timeline
Retail Associate
Hershey Entertainment & Resorts
06.2023 - 09.2023
Front End Associate
Giant Food
06.2022 - 09.2022
High School Diploma -
Cedar Crest High School
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