Evan Bouscher

Primary responsibilities in this position included managing a diverse portfolio of clients within the hospitality division to develop both new and existing business. Served as the main point of contact for inbound sales, order processing, product recommendations, and post-sale support. Close collaboration with purchasing, logistics, and outside sales teams supported the development of effective sales strategies, and consistently exceeded customer expectations. Relationship-building with clientele was strengthened through outbound calls, emails, and networking, while sales prospects and opportunities were actively recognized and pursued. A CRM system (SAP) was utilized to track and manage customer interactions. Customer satisfaction and repeat business were elevated by assessing individual customer needs. Proactive upselling and cross-selling of related items, based on buying trends, increased average order value, and contributed to a 5% increase in year-over-year team sales growth. Experience obtained throughout this position:

• Gained comprehensive insight into cross-departmental operations
• Applied knowledge of end-to-end sales processes to ensure a seamless and optimal customer experience

Extensive experience in residential electrical work, encompassing a wide range of tasks such as wiring, circuitry, and the installation of fixtures and appliances. Proficient in interpreting blueprints to ensure accurate and effective electrical installations. In-depth knowledge of electrical codes guarantees that all work meets or exceeds industry standards.

• Communication skills with both clients and team members
• Understanding and interpreting the specific needs of clients
• Management of multiple tasks, deadlines, and team members

Experience gained in customer relationship management services within the reinsurance industry, resulting in a strong understanding of the technical aspects required to maintain client relationships, and deliver exceptional service. Utilization of specialized tools enabled the efficient management of detailed and comprehensive customer information, while ensuring records remained accurate and up-to-date. Hands-on involvement included working with CRM systems, adhering to client servicing protocols, and managing industry-specific documentation processes. Experience obtained throughout this position:

• The ability to analyze the situation, identify the problem, and propose an appropriate and effective solution
• Attentiveness to detail throughout the management of accurate client records