Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Evan Boutilier

Oakfield,ME

Summary

Service Manager at York's of Houlton with expertise in profit and loss management and performance metrics. Increased team productivity through targeted training and conflict resolution strategies, resulting in substantial cost savings. Proficient in data reporting and customer relationship management, contributing to operational excellence and a culture of continuous improvement.

Overview

21
21
years of professional experience

Work History

Service Manager

York's of Houlton
Houlton, ME
02.2013 - Current
  • Created detailed reports on service activities for senior management review.
  • Analyzed existing processes for potential cost-saving initiatives.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Monitored service performance metrics to identify areas for improvement.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Established key performance indicators (KPIs) for the service team to measure success and productivity.

Firefighter / First Responder

Town of Oakfield
Oakfield, USA
04.2011 - 09.2022
  • Extinguished fires and provided emergency medical services, ensuring public safety
  • Reduced response time by 15% through innovative training programs
  • Demonstrated analytical skills in assessing emergency situations
  • Collaborated with a team of 20+ firefighters to effectively manage crises
  • Significantly improved community safety through proactive fire prevention measures

Assistant Store Manager

Oakfield Thriftway
Oakfield, USA
08.2004 - 04.2011
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Updated pricing and sales signs to promote merchandise.
  • Cut meat efficiently by breaking product down into sub-primal and retail cuts.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card

Municipal Office Intern

Town of Glenburn
Glenburn, USA
01.2010 - 05.2010
  • Shadowed Town Manager to gain insights into local government operations.
  • Attended council board meetings to discuss pressing community issues.
  • Updated road maintenance inventory system to improve data accuracy.

Education

Public Administration - Public Management

University of Maine
Orono, ME
05.2011

Skills

  • Profit and loss management
  • Policy enforcement
  • Business development
  • Revenue generation
  • Performance metrics
  • Data reporting
  • Conflict resolution
  • Customer relationship management
  • Training and development
  • Revenue forecasting
  • Performance evaluation

Affiliations

  • RSU 50 School Board Member
  • Volunteer firefighter experience
  • Everglades & Biscayne National Park volunteer
  • Little League Baseball Coach
  • University of Maine Alumni
  • Avid Outdoorsman

Accomplishments

  • Master Toyota Service Manager
  • Senior Ford Manager Level 3

Timeline

Service Manager

York's of Houlton
02.2013 - Current

Firefighter / First Responder

Town of Oakfield
04.2011 - 09.2022

Municipal Office Intern

Town of Glenburn
01.2010 - 05.2010

Assistant Store Manager

Oakfield Thriftway
08.2004 - 04.2011

Public Administration - Public Management

University of Maine

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Evan Boutilier