Evan Briand
Orlando,FL
Summary
Hospitality & Entertainment Management Graduate
Outgoing and results-driven individual excelling in communication and relationship-building. Possesses foundational knowledge of sales techniques and adept at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Sales Representative
AT&T
Orlando, FL
04.2025 - 03.2026
- Managed high-volume inbound and outbound customer calls via queue; provided detailed product information and resolved service-related issues in alignment with department standards. Managed an average of 50 leads per week.
- Supported sales workflows by documenting interactions in CRM systems and maintaining accurate customer records and follow-ups.
- Processed payments, plan changes, device exchanges, and account updates while adhering to policy and data accuracy requirements.
Barista/Cashier
Master ConcessionAir
Orlando, FL
10.2024 - 03.2025
- Managed and prioritized tasks to uphold service standards during high-demand periods.
- Addressed guest issues and special requests with urgency to enhance overall satisfaction.
- Managed transaction processing and cash handling to uphold operational efficiency and maintain product readiness.
Supervisor
Barnes & Noble Education
Orlando, FL
09.2022 - 03.2023
- Oversaw daily operations at the UCF Rosen College location including inventory, merchandising, and customer escalations.
- Coordinated schedules, assigned tasks, and trained new team members while ensuring compliance with company and campus policies.
- Handled high-volume service periods and maintained accurate POS/back-office reports to support decision-making.
Education
Bachelor of Science - Entertainment Management
University of Central Florida
Orlando, FL12.2025
Skills
- Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)
- Microsoft Teams
- CRM Systems (Salesforce/ACC)
- POS/Retail Systems (OPUS)
- Cash-handling Experience
- Customer relations
- Contract negotiations
- Lead generation
- Sales presentations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Account management
- Lead prospecting
Accomplishments
- Ranked #1 in AT&T district's internet sales for September 2025.
- Managed 30-50 opportunities and leads per month.
- Successfully launched Avenir, an independent label, serving as a manager for artist development and a liaison between industry professionals.
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Sales Representative
AT&T
04.2025 - 03.2026
Barista/Cashier
Master ConcessionAir
10.2024 - 03.2025
Supervisor
Barnes & Noble Education
09.2022 - 03.2023
Bachelor of Science - Entertainment Management
University of Central Florida