Evan Cheney
Idaho Falls,ID
Summary
Bilingual computer specialist with 30+ years of experience in various computer systems, networks, and office equipment. Proven track record of hard work, troubleshooting, and innovation. Skilled in customer support for over 20 years. Effective collaborator and independent worker.
Overview
32
32
years of professional experience
1
1
Certification
Work History
IT Service Desk Technician
CRI Advantage
01.2024 - Current
- Provided Help Desk support for Windows and Macintosh systems to both local and remote users.
Systems Technician
Madison Memorial Hospital
09.2015 - 01.2024
- Delivered exceptional customer and technical support
- Repaired computers and resolved printer issues
- Performed troubleshooting of network connectivity issues. Carried out cable instalations, linked and punched patch panels.
Field Technician
Compucom
06.2014 - 06.2015
- Provided on-site repair services for printers, computers, and network equipment across the eastern Idaho region.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
Technical Support and customer service
Center Partners
08.2010 - 06.2014
- Resolving client customer issues with Scanners, Printers, internet, computers and cell phones.
Machine Operator
Melaleuca inc.
07.1992 - 04.1999
- Initiated, designed, and executed efficient labeling system to save 1-2 man hours daily
- Initiated labor method for increased productivity.
Education
AA Electronic Engineering Technology -
Ricks College
Rexburg, Idaho01.1999
Computer Information Systems, CompTIA A+, Cisco CCNA, Linux, Wireless Networking -
Eastern Idaho Technical College
Idaho Falls, IdahoSkills
- Technical Support
- Incident Management
- System Administration
- Operating systems
- Security Protocols
- Asset Management
- End-User Training
- Remote Support
- Software Installation
- Application support
- Hardware diagnostics
- User Support
- Information Protection
- Microsoft Outlook
- Network configuration
- Hardware upgrades
Certification
- Computer repair, CompTIA A+, 02/15
- Laser Printers support and repair, Lexmark and Xerox
- CompTIA A+ - Computing Technology Industry Association.
Softskills
20 years experience., 60 WPM English, 40 WPM Spanish.
Character
Religious and honest, Watercolor painting, Science fiction and archaeology.
Technicalskills
Word, Excel, Power Point, Outlook, Visio., 15 years experience., 15 years experience., Spanish and English, 38 years experience.
Continuededucation
- Network Administrator, 07/22
- Preparation for CompTIA Network+, 07/20 to Present
- C programming, 06/19
Volunteer Experience
Two years volunteer service in USA and Central America as an ecclesiastical representative. Teach English as a second language.
References
- Clayton Hailey, Network Administrator, (208) 313-0037, clayton.hailey@mmhnet.org
- Dale Handy, Retired Network Security, (208) 529-4825, dale.handy@gmail.com
- Marcus Quiñones, Friend, (208) 201-5259
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
IT Service Desk Technician
CRI Advantage
01.2024 - Current
Systems Technician
Madison Memorial Hospital
09.2015 - 01.2024
Field Technician
Compucom
06.2014 - 06.2015
Technical Support and customer service
Center Partners
08.2010 - 06.2014
Machine Operator
Melaleuca inc.
07.1992 - 04.1999
AA Electronic Engineering Technology -
Ricks College
Computer Information Systems, CompTIA A+, Cisco CCNA, Linux, Wireless Networking -
Eastern Idaho Technical College
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