Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Evan Coleman

San Antonio,TX

Summary

Dynamic and dedicated professional with a strong work ethic, honed through roles at Omni Hotels & Resorts and City of McKinney. Proven ability to manage high-pressure situations while delivering exceptional customer service. Skilled in problem-solving and time management, with a commitment to safety and organization in all tasks.

Overview

9
9
years of professional experience

Work History

Babysitter

Tiffany & Dexter Rae
05.2014 - 09.2014
  • Supervised children's activities to ensure safety and engagement.
  • Prepared nutritious meals and snacks in line with dietary guidelines.
  • Maintained a clean and organized play environment for optimal safety.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Adapted activities based on individual children's interests and developmental stages.
  • Implemented safety protocols to prevent accidents during playtime activities.

Gas Station Attendant

Schulte's Street Store and Coffee House
02.2009 - 02.2010
  • Managed cash transactions, providing accurate change and maintaining balanced cash drawer.
  • Assisted close to 100 customers with inquiries, promoting store products and services for enhanced satisfaction daily.
  • Stocked shelves and organized merchandise to optimize store layout and accessibility.
  • Maintained cleanliness of work areas, ensuring a safe and welcoming environment for patrons.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Assisted in food preparation, ensuring adherence to safety and hygiene standards.

Front Desk Receptionist

Omni Hotels & Resorts
10.2007 - 12.2008
  • Managed 100's of guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Coordinated room reservations using property management system to optimize occupancy rates.
  • Trained new reception staff on operational procedures and customer service standards.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
  • Assisted in managing billing inquiries and payments, ensuring accuracy in transactions.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Lifeguard and Head Swim Lesson Instructor

City Of McKinney
05.2005 - 09.2007
  • Monitored aquatic activities to ensure safety and compliance with regulations.
  • Responded swiftly to emergencies, providing first aid and support as needed.
  • Maintained cleanliness and functionality of pool facilities through routine inspections.
  • Educated patrons about pool rules, water safety, and emergency procedures.
  • Collaborated with team members to improve rescue techniques and response times.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Designed personalized swim lesson plans to accommodate diverse skill levels and learning styles.
  • Evaluated student progress through regular assessments, adjusting techniques to enhance learning outcomes.
  • Collaborated with parents to provide feedback on student performance and suggest areas of focus for practice.
  • Increased student confidence in the water through positive reinforcement and gradual progression of skills.
  • Assigned patrons pool passes and scheduled swim lessons using the cities operating systems.

Education

Certificate - Medical Claims And Billing

U.S. Career Institute
Fort Collins, CO
03-2012

No Degree - Hospitality Management

University of North Texas
Denton, TX

High School Diploma -

McKinney North High School
McKinney, TX
01-2007

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Multitasking Abilities
  • Attention to detail
  • Flexible and adaptable
  • Organizational skills
  • Calm under pressure
  • Customer service

Affiliations

  • U.S. Air Force Military Spouse

Timeline

Babysitter

Tiffany & Dexter Rae
05.2014 - 09.2014

Gas Station Attendant

Schulte's Street Store and Coffee House
02.2009 - 02.2010

Front Desk Receptionist

Omni Hotels & Resorts
10.2007 - 12.2008

Lifeguard and Head Swim Lesson Instructor

City Of McKinney
05.2005 - 09.2007

Certificate - Medical Claims And Billing

U.S. Career Institute

No Degree - Hospitality Management

University of North Texas

High School Diploma -

McKinney North High School

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