Evan Cousins
Little Falls,NJ
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
10
10
years of professional experience
Work History
Supervisor/Technician
Prestige Maintenance - MLB Network
05.2018 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to provide better customer service.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Operationally provide maintenance involving minor to major repairs to all facilities including security, hardware, and building electrical and HVAC.
- 24/7 operation.
Apprentice Electrician
Bloomfield Cooling, Heating & Electric, Inc.
02.2018 - 05.2018
- Worked under theguidance of experienced professionals to learn trade best practices and techniques.
- Maintained relationships with local suppliers for cost-effective materials.
Customer Service Associate
All State Uniform Rental/Meadowlands Uniform
04.2013 - 11.2017
- Managed customer relations and customer service through daily communication and interaction.
- Engaged customers on phone by greeting them, answering questions on products or services, and asking questions to identify needs.
Education
Bachelor of Arts - Psychology
Thomas Edison State University
Trenton, NJ09.2022
Associate of Arts - Liberal Studies
Thomas Edison State University
Trenton, NJ03.2020
Certified - Electrical Program - 1200 Hours
Bergen County Technical Schools
Hackensack, NJ08.2018
Skills
- Job Assignments
- Supervising Employees
- Daily Transactions Review
- Complex Problem-Solving
- Resolving Complaints
Timeline
Supervisor/Technician
Prestige Maintenance - MLB Network
05.2018 - Current
Apprentice Electrician
Bloomfield Cooling, Heating & Electric, Inc.
02.2018 - 05.2018
Customer Service Associate
All State Uniform Rental/Meadowlands Uniform
04.2013 - 11.2017
Bachelor of Arts - Psychology
Thomas Edison State University
Associate of Arts - Liberal Studies
Thomas Edison State University
Certified - Electrical Program - 1200 Hours
Bergen County Technical Schools
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