Evan Crouse
Columbia,MO
Summary
Licensed Network Development Coach with 2+ years of experience optimizing the performance of our network agents and to identify coaching and growth opportunities. Efficient professional recognized by peers for my effective communication and management skills. Looking to apply my exceptional Customer Service skills and drive to maximize business goals . Licensed Real Estate Salesperson.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Development Coach
Veterans United Realty
Columbia, MO
06.2022 - Current
- Leverage agent performance tracker and marketing tools to maximize Agent engagement and achieve desired business goals.
- Monitor the performance of assigned regional network agents to identify coaching and growth opportunities.
- Cultivate relationships with assigned regional network agents to maximize business goals.
- Remain Knowledgeable on lending partner policy changes and department goals to focus on overall increase in conversions.
Customer Service Specialist
Veterans United
Columbia, MO
09.2020 - 03.2022
- Educated Borrowers about the VA loan process while providing great customer service
- Ability to work in a fast-paced, close knit, compassionate environment.
- Work well under pressure when dealing with upset/difficult borrowers.
- Ability to learn and thrive in a fast-paced environment.
- Great work ethic and a desire to succeed.
- Demonstrate great phone skills.
Apple Mobility Pro
BestBuy
Columbia, MO
12.2018 - 09.2020
- Synthesized carrier rates and plans to recommend customer solution
- Act as a subject matter expert, advocate and champion for Apple products
- Maintain a high level of product knowledge through ongoing learning, self-development and specialized certifications
- Drive profitable growth and achieve both individual and department goals
Education
Associate of Arts -
Moberly Area Community College
01.2022
Rock Bridge Sr. High
06.2018
Skills
- Dedication to customer service
- Ability to thrive in a highly cooperative work setting
- Excellent Written & Verbal Communication skills
- Ability to build highly collaborative, high trusting relationships
- Proficient in computer technologies, including Encompass, CRM and Blitzdocs
- Aptitude to learn new technology
- Passionate about their job and have fun doing it
- Excels in fast-paced work environments
- High attention to detail
- Dedicated work ethic
- Results-Minded
Certification
- Real Estate Salesperson License
Affiliations
- Sports (Includea Golf, Softball and Paintball)
- Technology (Includes Content creation and Podcasting)
- Outdoor activities (Includes Trout Fishing, Camping)
Timeline
Network Development Coach
Veterans United Realty
06.2022 - Current
Customer Service Specialist
Veterans United
09.2020 - 03.2022
Apple Mobility Pro
BestBuy
12.2018 - 09.2020
Associate of Arts -
Moberly Area Community College
Rock Bridge Sr. High
- Real Estate Salesperson License
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