Evan Daily
Westerville,OH
Summary
Enthusiasm for empowering individuals to reach their full potential is evident through extensive experience in training, project management, and technical services. A strong commitment to fostering effective communication and collaboration among teams and clients aligns with the mission of supporting growth and development. A proven track record in managing training programs and customer relationships positions a candidate well to contribute meaningfully in an environment focused on impactful service and innovation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Training Group Lead
Status Solutions
Westerville, OH
09.2021 - Current
- Led a team of technical trainers in the design and delivery of classroom, field, and virtual training programs for hardware and software systems.
- Auditioned multiple eLearning options, deployed, and managed the Salesforce-native Appinium eLearning platform to enhance customer and internal training delivery.
- Analyzed existing internal knowledge base for improvements based on described need. Implemented and administered the Guru platform as the replacement knowledge base improving information accessibility and collaboration.
- Deployed, trained staff on, and managed the Asana project management platform based on evaluation of internal operations to streamline workflows and improve operational efficiency.
- Partnered with sales and operations teams to develop proposals and manage projects for large-scale supplemental work at customer sites.
Service Leader
Plug Smart Intelligent Energy Solutions
Columbus, OH
09.2020 - 06.2021
- Oversee all services to customers post install including all warranty claims, service agreements and general issues.
- Coordinated individuals and teams of field and remote support staff handling small and large service issues.
- Time tracking and billing for all service jobs; working with financial teams to manage revenue and margin goals.
- Worked with sales and operations teams providing proposals and project management for larger supplemental work at customer sites.
- Maintained strong relationships with customers, customer representatives and vendors.
Technical Account Manager
Innspire Intelligent Hotels
Columbus, OH
01.2018 - 03.2020
- Primary liaison between the company and the customer for all technical issues.
- Worked with sales and development teams to set expectations, define gaps and determine the best path for successful deployments.
- Managed remote and on-site teams deploying hardware and software installation and configuration.
- Created internal processes and supporting documents increasing productivity.
- Conduct testing for proof of concept projects.
- Served as upper level internal customer care including remote and on-site support.
Project Manager/Business Analyst Exceptional Innovation
01.2011 - 01.2018
- Worked with business development, executive and marketing staffs to create go-to-market products and strategies.
- Serve as liaison between departments for effective communications and expectation management of platform deployments for RFP and customer contracts.
- Manage special projects including proof of concepts, demo projects for high profile customers and all trade shows.
- Conduct occasional site-surveys and oversight of product installation teams for US based and international customers.
Training Manager
Exceptional Innovation
01.2008 - 01.2011
- Managed a team of trainers that developed and delivered classroom, field and online technical training of hardware and software systems.
- Courses developed using typical classroom methodologies as well as Moodle, Captivate, Articulate and Adobe Creative Suite products.
- Developed train-the-trainer curriculum's for various business partners.
- Served as subject matter expert for other departments including support, operations and sales; including consulting on proofs of concept, special projects and managing trade shows.
Education
BA - Communications
Malone University
01-1993
Some College (No Degree) - Electrical Engineering
Devry Univeristy
Columbus, OHSkills
- Team leadership
- Account management
- Product management
- Project management
- Business development
- Technology architecture analysis
- Data analysis
- Research and analysis
- Market research
- Consulting
- Proposals & RFPs
- Training & Development
- Salesforce administration
- Technical support
- Workflow optimization
- MS Office
- Adobe Suite
- Salesforce administration
Certification
OSHA Outreach 10-hour Construction Certificaton
Timeline
Training Group Lead
Status Solutions
09.2021 - Current
Service Leader
Plug Smart Intelligent Energy Solutions
09.2020 - 06.2021
Technical Account Manager
Innspire Intelligent Hotels
01.2018 - 03.2020
Project Manager/Business Analyst Exceptional Innovation
01.2011 - 01.2018
Training Manager
Exceptional Innovation
01.2008 - 01.2011
BA - Communications
Malone University
Some College (No Degree) - Electrical Engineering
Devry Univeristy