Evan Dallum
Keizer,OR
Summary
Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects using analytical models. Establishes clear standards and enforces protocols for consistent, high-quality results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Junior Counselor
Grand Canyon University
05.2023 - Current
- Cold call prospective students to present information about Grand Canyon University and sell them an opportunity to attend university.
- Manage accounts of inquiring students, updating them on information relevant to Grand Canyon University.
- Engaged clients in conversation to determine feelings and apprehensions.
- Offered guidance to students for their educational journey.
- Conducted assessments to determine progress and performance and reported findings to relevant authorities.
- Created timely and accurate reports, internal documents, and client deliverables.
- Supported day-to-day account management for university students.
- Supported strategic endeavors from both brainstorming and administrative perspective.
Field Scout
Simplot Grower Solutions
04.2022 - 12.2022
- Retain customer relations through different seasons of agricultural development for clients that Simplot served.
- Decreased risk to client products by 90% over the course of 4 months.
- Inform them of pending problems and offer solutions to those problems at hand.
- Retain customer relations through different seasons of agricultural development through business meetings.
- Analyze historical data to make informed decisions to optimize production for customer's business.
- Assessed agricultural products for quality control and contamination.
- Informed management of concerns with production operations.
- Completed and processed paperwork and reports outlining proper and improper operations.
- Provided technical advice and assistance to farmers and agricultural businesses.
- Skilled at working independently and collaboratively in team environments.
Customer Service Representative
Grand Canyon Education
02.2022 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Increased caller engagement with new university offers by 7% over a 2 month period.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Associate
Amazon
04.2021 - 09.2021
- Demonstrated exceptional attention to detail by meticulously inspecting products for quality control, ensuring accuracy and maintaining Amazon's high customer satisfaction standards
- Collaborated closely with a diverse team of warehouse associates to efficiently process, package, and ship products, ensuring smooth operations and timely delivery
- Adapted to dynamic situations, efficiently solving unexpected challenges in a fast-paced warehouse environment while maintaining productivity and quality standards
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Trained and mentored junior staff on customer service strategies and techniques.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Google Analytics Google Digital Marketing - Business
12.2023
- Relevant Coursework: Business Strategies (Spring of 2023)
Proctor and Gamble Business Analsysis: Analyzed Proctor and Gamble as a business entity, simulated assesing risks and potential areas of growth, pooled data and resources to create a presentation to present to the "board." Collaberated with a team over remote and in person meetings once a week.
- Relevant Coursework: Marketing and Advertising (Spring of 2024)
Created a Marketing and Advertising business plan for a new company (NogginBoss, as featured on Shark Tank). Presented findings based on data to the CEO, who was then able to implement such business plans into his business.
Bachelors Degree - Science of Marketing and Advertising, Communication and Data Analytics
12.2023
Skills
- KPI Analysis
- SEO Optimization
- SQL Mastery
- Excel Expertise
- Promotional Campaigns
- Multi-Media Communication
- Analytics Monitoring and Evaluation
- Account Monitoring
- Account Growth
- Written Communication
- Graphics Editing
- SEO Strategies
Accomplishments
- NogginBoss – Created a marketing strategy for a hat company that created large hats that people can customize with team logos, names, etc
- The product appeared on SharkTank post presentation of marketing strategy
- P&G- Role played a class as a business analyst for care products company P&G
- Wrote reports using data to drive fake business situations in a group setting
- Presented to former millionaire business owners ideas and business plans in relation to the project at hand.
Timeline
Junior Counselor - Grand Canyon University
05.2023 - Current
Field Scout - Simplot Grower Solutions
04.2022 - 12.2022
Customer Service Representative - Grand Canyon Education
02.2022 - 04.2022
Associate - Amazon
04.2021 - 09.2021
Grand Canyon University - Google Analytics
Google Digital Marketing, Business
Grand Canyon University - Bachelors Degree, Science of Marketing and Advertising, Communication and Data Analytics
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