Evan Davis
Randolph,MA
Summary
Dedicated IT support student completing coursework and virtual labs through the Cisco Networking Academy, specializing in troubleshooting and incident response. Proven ability to meticulously document processes and collaborate effectively on escalations, ensuring seamless communication and resolution. Eager to contribute skills in a Co-op IT Helpdesk role at Education First, focusing on user support and maintaining high ticketing standards. Committed to leveraging technical knowledge and teamwork to enhance user experiences and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Engineer / Producer
AIP Recording Studio
08.2007 - Current
- Configured and maintained recording hardware, cabling, and signal flow to ensure session reliability
- Troubleshot Pro Tools, Logic, Reaper, and FL Studio software and device connectivity under time pressure to minimize downtime
- Maintained detailed session logs and organized digital assets for prompt retrieval
General Laborer
Pinnick Construction
06.2012 - 08.2022
- Prepared worksites and staged materials while following safety procedures
- Interpreted plans and marked layout dimensions for paint booths with accuracy
- Supported team coordination amongst the laborers and maintained site readiness and cleanliness
Dishwasher
La Sanghita
02.2015 - 12.2016
- Maintained sanitation standards and organized inventory to support kitchen workflow
- Managed 4 sinks and 1 sanitizing station. Kept operations running smoothly by being an efficient, dedicated, and fast worker
Education
Cybersecurity Operations
Holyoke Community College
Holyoke, MA06.2026
Coursework toward Liberal Arts
Shelton State Community College
Tuscaloosa, ALMY TURN GED Program
Quincy, MA08.2006
Skills
- Help Desk Support: remote troubleshooting, ticketing systems, end-user guidance
- Operating Systems: Windows, macOS, basic Linux
- Hardware: PC diagnostics, assembly, peripheral support
- Networking & Security: TCP/IP, DNS, VPN basics; incident response labs
Certification
- Operating Systems Support (Certificate) — 2025-10
- Windows Operating System (Certificate) — 2025-10
- IT Customer Support Basics (Badge) — 2025-10
Timeline
Dishwasher
La Sanghita
02.2015 - 12.2016
General Laborer
Pinnick Construction
06.2012 - 08.2022
Engineer / Producer
AIP Recording Studio
08.2007 - Current
Cybersecurity Operations
Holyoke Community College
Coursework toward Liberal Arts
Shelton State Community College
MY TURN GED Program