Evan DelCastillo
Tallahassee
Summary
Dynamic training supervisor with extensive experience in employee development and mentorship. Known for effective communication and tailored training initiatives that address skill gaps, fostering a culture of growth and excellence.
Overview
6
6
years of professional experience
Work History
Supervisor of Training
Chic-Fil-A
Tallahassee, Florida
10.2023 - Current
- Coordinated training sessions for new employees to ensure effective onboarding.
- Identified skill gaps with managers to tailor training programs accordingly.
- Mentored team members to enhance career growth within department and organization.
- Monitored trainee progress through regular feedback from managers and supervisors.
- Developed training materials to facilitate employee skill enhancement and onboarding.
- Implemented training improvements to meet organizational goals.
- Produced reports and maintained documentation to support training initiatives.
- Designed comprehensive training schedules for new and existing employees.
Party Host/Customer Service Cashier
Playgrounds Of Tampa
Tampa, FL
04.2020 - 05.2023
- Organized engaging activities for children during birthday parties and events.
- Managed guest interactions to ensure positive experiences for all attendees.
- Set up party areas, including decorations, tables, seating arrangements.
- Supervised playtime to maintain safety and enjoyment for children.
- Communicated with parents to address questions or concerns effectively.
- Coordinated with team members to execute seamless event operations.
- Trained new staff on best practices for hosting children's parties.
- Handled customer payments for services rendered during parties.
Education
Bachelor of Arts - Retail in Entrepreneurship
Florida State University
Tallahassee, FL05.2027
Associate of Arts - Retail in Entrepreneurship
Tallahassee Community College
Tallahassee, FL05-2025
Skills
- Employee training and development
- Exceptional customer service
- Team collaboration
- Program design and implementation
- Training strategies
- Instructor oversight
- Learning management systems
Timeline
Supervisor of Training
Chic-Fil-A
10.2023 - Current
Party Host/Customer Service Cashier
Playgrounds Of Tampa
04.2020 - 05.2023
Bachelor of Arts - Retail in Entrepreneurship
Florida State University
Associate of Arts - Retail in Entrepreneurship
Tallahassee Community College