Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Sales Associate
GNC
Suffolk, VA
02.2022 - 12.2022
Sold supplemental products weekly at high frequencies
Established trust with customers every shift with attentiveness and product knowledge
Performed ethically, reasonably, and responsibly while achieving goals.
Increased memberships, averaging 5-10 new members per week.
Engaged with customers to effectively build rapport and lasting relationships.
Solved customer challenges by offering relevant products and services.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to build rapport and loyalty.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Managed returns, exchanges and refunds in accordance with store policy.
Trained new employees on customer service, money handling and organizing strategies.
Contributed to team objectives in fast-paced environment.
Delivery Driver
Chanello's Pizza
Portsmouth, VA
11.2019 - 07.2020
Developed and maintained professional relations between customer, store personnel, and company
Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings
Verified orders prior to completing deliveries to avoid customer complaints
Met promised delivery times consistently by using GPS software to spot and avoid traffic delays
Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings
Kept delivery vehicle clean and neat to maintain company's professional reputation
Served customers promptly by smoothly collecting and delivering high volume of orders
Followed traffic laws during delivery for safety of pedestrians and other vehicles
Completed on-time deliveries by choosing best and most efficient routes
Determined quickest and safest routes for delivery by using effective planning and organizational skills
Averaged 60 deliveries per shift
Averaged 100 deliveries per event
Stocker
Food Lion
Chesapeake, VA
02.2017 - 11.2019
Answered customer questions and provided detailed product information
Evaluated incoming shipments for quality issues and processed unacceptable materials for return
Consistently lifted materials weighing as much as 50 pounds
Maintained effective team member communication
Greeted customers and directed to requested products
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
Helped customers locate desired items and transfer oversized items to vehicles
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
Kept work areas neat, clean and free from debris
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies
PSE Mail Processing Clerk
United States Postal Service
Norfolk, VA
11.2018 - 12.2018
Self-motivated, very strong sense of personal responsibility
Developed strong organizational and communication skills through coursework and volunteer activities
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Exercised leadership capabilities by successfully motivating and inspiring others
Demonstrated strong organizational and time management skills while managing multiple projects
Participated in team projects, demonstrating abilities to work collaboratively and effectively
Passionate about learning and committed to continual improvement
Demonstrated creativity and resourcefulness through developments of innovative solutions
Organized and detail-oriented, very strong work ethic
Worked effectively in fast-paced environments
Excellent communication skills, both verbal and written
Paid attention to detail while completing assignments
Strengthened communication skills through regular interactions with others
Demonstrated sky high levels of initiative and creativity while tackling difficult tasks
Developed strong communication and organizational skills through working on group projects
Developed and maintained courteous and effective working relationships
Proven ability to learn quickly and adapt to new situations
Managed time efficiently in order to complete all tasks within deadlines
Processed 100s of packages per day
Very team-oriented
Seasonal Helper
UPS
Chesapeake, VA
11.2017 - 12.2017
Used hand trucks and forklifts to load, unload, and transport items
Followed supervisor instructions to complete tasks on time
Practiced company policies to promote safety and compliance
Participated in training sessions to enhance skills and knowledge
Supported production needs by performing routine tasks using standard procedures and equipment
Volunteered for additional assignments during peak work periods to keep tasks on schedule
Inspected and adjusted work performed to meet expectations
Used equipment properly to avoid workplace hazards or injuries
Examined work to verify conformance to specifications
Read plans, instructions or specifications to determine work activities
Handled numerous packages ranging from 20-40 packages