Summary
Overview
Work History
Education
Skills
AREAS OF EXPERTISE
Timeline
Generic

Evan Dionisio Gonzalez

Oklahoma City,OK

Summary

Results-oriented sales professional with a proven track record of exceeding goals and delivering exceptional customer service. Adept at building relationships, managing teams, and driving revenue growth through effective sales strategies and customer engagement. Seeking a challenging opportunity to leverage sales expertise and leadership skills to contribute to a dynamic organization.

Overview

13
13
years of professional experience

Work History

Sales Advisor

Tesla
04.2021 - 02.2025
  • Managed multi-million dollar accounts, fostering long-term client relationships.
  • Developed tailored sales strategies to meet unique client needs, resulting in a 20% increase in revenue.
  • Continuously analyzed account performance metrics to identify opportunities for improvement and growth.
  • Collaborated with cross-functional teams to ensure exceptional service delivery and client satisfaction.

Assistant Store Manager

Designer Shoe Warehouse (DSW)
08.2019 - 02.2021
  • Managed a team of 15 employees, including scheduling, training, and performance management, to achieve store objectives.
  • Drove sales through direct customer interaction and online channels, consistently exceeding sales targets.
  • Delivered exceptional customer service, resulting in increased customer loyalty and repeat business, contributing to revenue growth.

Store Manager

Fan Outfitters
08.2014 - 01.2019
  • Managed store operations, focusing on sales, inventory, marketing, and customer service for performance optimization.
  • Implemented Customer Loyalty Program that increased sales through enhanced customer engagement.
  • Raised annual profit from $250K to $750K, showcasing effectiveness in boosting profitability.

Customer Service Representative

Southwest Airlines
03.2012 - 04.2014
  • Provided comprehensive customer service support, including flight reservations, changes, and special travel needs, to ensure customer satisfaction.
  • Consistently met performance goals in a fast-paced call center environment, demonstrating efficiency and productivity.
  • Recognized for outstanding customer service performance.

Customer Service Representative

Hertz
09.2011 - 03.2012
  • Assisted customers with ground transportation reservations, ensuring customer satisfaction.
  • Maintained high levels of professionalism and efficiency in a call center environment.

Education

B.A. - Graphic Design

University of Central Oklahoma
Edmond, OK

High School - undefined

Putnam City North High School
03.2007

Skills

  • Microsoft Office Suite (docs,sheets, drive)
  • Customer Relationship Management (CRM)
  • Inventory Management
  • Point of Sale (POS) Systems
  • Pipeline management
  • Customer service

AREAS OF EXPERTISE

Sales Management | Customer Relationship Management (CRM) | Team Leadership & Development | Customer Engagement | Sales Strategy | Revenue Generation | Performance Management | Inventory Control | Operations Management

Timeline

Sales Advisor

Tesla
04.2021 - 02.2025

Assistant Store Manager

Designer Shoe Warehouse (DSW)
08.2019 - 02.2021

Store Manager

Fan Outfitters
08.2014 - 01.2019

Customer Service Representative

Southwest Airlines
03.2012 - 04.2014

Customer Service Representative

Hertz
09.2011 - 03.2012

High School - undefined

Putnam City North High School

B.A. - Graphic Design

University of Central Oklahoma

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