Evan Domanico
Spokane,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
TITLE CLERK
Wendle Motors Inc
08.2023 - Current
- Managed high-volume workload while maintaining strict attention to detail when verifying ownership and licensing documents
- Communicated with customers to resolve common title and licensing document issues
- Coordinated efforts between sales staff, finance managers, and DOL offices to provide clients with prompt service, reducing licensing time by 15%
- Expedited the licensing process, closely monitoring timelines and proactively addressing potential delays. Resolving issues 25%
- Conducted thorough research on lien releases and title issuance, ensuring proper documentation was obtained for each transaction .
- Processed over 50 packets of licensing paperwork and registrations each week
DISPATCHER
Divine's Towing and Hauling
03.2023 - 08.2023
- Analyzed data and identified peak hours for driver demand; implemented a flexible staffing model that brought down driver idle time by 25% and increased productivity by 30%
- Assigned tows to specific drivers and trucks to maximize efficiency and minimize response time; reduced average response time by 15%
- Answered routine inquiries to refer calls, not requiring dispatches to 16+ Convenient stores, the corporate office, and other outside agencies
- Documented customer information, vehicle details, and pickup/drop-off location in a digital system; facilitated swift processing of towing requests while decreasing data entry errors by 50%
TITLE CLERK
DDM Imports Inc
06.2022 - 01.2023
- Orchestrated collaboration between government agencies, dealers, and staff to process 400+ title transactions per month, decreasing processing time by 30% and increasing customer satisfaction by 20%
- Ensured timely issuance and delivery of 20+ titles daily
- Streamlined filing procedure to ensure compliance with local DOL regulations, resulting in a 50% decrease in filing errors
- Delivered streamlined title services to over 15+ customers, reducing time spent on filing by 75%
CUSTOMER CARE SPECIALIST
Fred's Appliance
04.2021 - 06.2022
- Implemented effective communication strategies while addressing complaints over the phone and online, resulting in favorable feedback from 95% of customers
- Directed 8+ technicians in implementing regional-specific customer service solutions, bolstering regional coverage across Montana by 90%
- Answered 50+ inbound calls daily, monitored call flow & resolved customer complaints within 5 minutes
- Operated a complex repair scheduling system of 19+ technicians across three states, optimizing coverage to provide quicker client response time
Education
Bachelor of Arts - VISUAL COMMUNICATION DESIGN, AND COMMUNICATIONS
Eastern Washington University
Cheney, Washington06.2012
Skills
- Adobe Creative Suite
- Cash handling
- Photography
- Multi-line phone system
- Dispatch coordination
- Task prioritization
- Multitasking
- Maintain records
- Title processing
- Accuracy and Precision
- Data Entry
Awards
- Pickle Award Winner for Outstanding Customer Service 6/24
- Top Dispatcher at Divine's Towing and Hauling 6/23
- /Outstanding Achievement in Customer Satisfaction, 01/21 - 06/21
- Employee of the Month (three times), Fred's Appliance
- Top Customer Care Specialist, Fred's Appliance, 01/21 - 12/21
- Eagle Scout - The highest rank in the Boy Scouts of America
Timeline
TITLE CLERK
Wendle Motors Inc
08.2023 - Current
DISPATCHER
Divine's Towing and Hauling
03.2023 - 08.2023
TITLE CLERK
DDM Imports Inc
06.2022 - 01.2023
CUSTOMER CARE SPECIALIST
Fred's Appliance
04.2021 - 06.2022
Bachelor of Arts - VISUAL COMMUNICATION DESIGN, AND COMMUNICATIONS
Eastern Washington University
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