Evan Domanico
Spokane,WA
Summary
Results-driven professional with extensive experience at Wendle Motors Inc, excelling in title processing and customer communication. Achieved a 5-day reduction in processing time through meticulous record-keeping and task prioritization. Proven ability to enhance efficiency and satisfaction while maintaining compliance with regulatory standards. Notary Public certified, committed to delivering exceptional service.
Overview
4
4
years of professional experience
Work History
TITLE CLERK
Wendle Motors Inc
Spokane, WA
08.2023 - Current
- Optimized the vehicle title and registration process by coordinating with Sales, Finance, and the Department of Licensing, resulting in a 5-day reduction in average processing time and improving customer satisfaction
- Managed a high volume of title-related tasks, maintaining strict adherence to regulatory requirements and delivering timely processing of ownership and licensing documents
- Maintained meticulous records of all title transactions, ensuring compliance with state regulations and minimizing discrepancies through diligent document and reporting
DISPATCHER
Divine's Towing and Hauling
Spokane, WA
03.2023 - 08.2023
- Improved driver efficiency by analyzing call patterns and implementing a dynamic dispatching system, resulting in a 15-minute reduction in driver idle time, and improved speed on daily call completion rate
- Prioritized customer service and minimized wait time by strategically assigning tow trucks based on location and availability, contributing to a 20-minute decrease in average wait time
- Managed a high call volume and ensured accurate data entry by triaging incoming requests and utilizing dispatch software to document details, reducing errors by 50%
TITLE CLERK
DDM Imports Inc
Airway Heights, WA
06.2022 - 01.2023
- Oversaw the end-to-end processing of 400+ title transactions monthly, decreasing overall processing time by 5 days and increasing customer satisfaction through effective collaboration with government agencies, dealers, and staff
- Ensure compliance and accuracy in title operations by streamlining filing procedures according to local DOL regulations, resulting in a 50% reduction in filing errors according to the DOL
- Accelerated title service delivery by managing the timely issuance and delivery of 25+ titles daily and optimizing the filing process, reducing customer wait time by 3 days on average
CUSTOMER CARE SPECIALIST
Fred's Appliance
Spokane, WA
04.2021 - 06.2022
- Achieved a 95% customer satisfaction rating by implementing effective communication strategies to resolve customer complaints via phone and email
- Improved service efficiency by directing a team of 8+ technicians and optimizing repair schedules across three states, resulting in quicker client response times
- Managed high-volume customer interactions, answering 75+ inbound calls daily, monitoring call flow, and resolving customer issues within an average of 5 minutes or less
Education
Bachelor of Arts - VISUAL COMMUNICATION DESIGN
Eastern Washington University
Cheney, WashingtonSkills
- Title Processing
- Accuracy and Precision
- Dispatch Coordination
- Task Prioritization
- Customer Communication
- Data Entry
- Record Keeping
- Adobe Creative Suite
- Notary Public
Awards
- Pickle Award Winner for Outstanding Customer Service, 11/23, 03/24, 08/24, 10/24
- Top Dispatcher, Divine's Towing and Hauling, 06/23
- Outstanding Achievement in Customer Service, Fred's Appliance, 01/21 - 06/21
- Eagle Scout, Boy Scouts of America (2008)
Timeline
TITLE CLERK
Wendle Motors Inc
08.2023 - Current
DISPATCHER
Divine's Towing and Hauling
03.2023 - 08.2023
TITLE CLERK
DDM Imports Inc
06.2022 - 01.2023
CUSTOMER CARE SPECIALIST
Fred's Appliance
04.2021 - 06.2022
Bachelor of Arts - VISUAL COMMUNICATION DESIGN
Eastern Washington University
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