Evan Dunn
Houston
Summary
Professional in retail industry with keen focus on delivering high-quality service and ensuring customer satisfaction. Known for effective time management and keen eye for detail, contributing to successful completion of shopping tasks. Reliable and adaptable team player, skilled in communication and product selection.
Overview
4
4
years of professional experience
1
1
Certification
Work History
EStore In-Store Shopper
HEB Grocery Store
2680 W Lake Houston Pkwy, Houston, TX 77044
07.2021 - 02.2025
- Accurately picked and packed customer online orders in a fast-paced environment, ensuring all items matched the product descriptions and quantities requested by customers.
- Selected fresh, high-quality items, especially perishable goods, ensuring proper packaging to maintain freshness and prevent damage during transport.
- Collaborated with various store departments to locate hard-to-find products, ensuring order completion even for special or unusual customer requests.
- Provided outstanding customer service during order pickup, addressing questions, last-minute changes, and special requests while ensuring a smooth and friendly experience for all customers.
- Maintained strong attention to detail when scanning and processing orders, ensuring timely and accurate fulfillment, reducing errors, and avoiding customer dissatisfaction.
- Adhered to strict health, safety, and cleanliness protocols while handling food and perishable items, ensuring compliance with store and health department guidelines, including temperature control for sensitive products.
Education
Associate of Arts -
San Jacinto College
Pasadena, TX06-2025
Skills
- Strong work ethic
- Online order fulfillment
- Mobile payment processing
- Product demonstration
- Stock replenishment
- Store maintenance
- Sales floor navigation
- Flexible schedule
- Heavy lifting
- Strong interpersonal skills
- Excellent communication
- Team building
Accomplishments
- Fulfilled 95% of orders ahead of schedule during peak holiday seasons, consistently exceeding customer expectations for speed and accuracy.
- Achieved a 99% order accuracy rate, minimizing returns and re-selections, resulting in positive customer feedback and improved store ratings.
- Recognized as "Employee of the Month" for outstanding attention to detail and exceptional performance in completing high-volume orders during high-demand periods.
- Trained 5 new team members on order fulfillment processes and best practices, contributing to improved team efficiency and a smoother onboarding experience.
- Consistently maintained a 100% success rate in selecting fresh produce and perishable items, ensuring optimal customer satisfaction with product quality.
- Assisted in improving order processing efficiency by identifying key bottlenecks in the workflow and suggesting solutions that reduced order preparation time by 15%.
- Handled over 200 online orders weekly while maintaining a customer satisfaction rating of 4.8/5, balancing quality, speed, and customer service.
Certification
- Texas Driver's License
- Food Handler Certification
- Customer Service Certification
- OSHA 10-Hour or 30-Hour Certification
- First Aid/CPR Certification
- Retail Operations Certification
- Texas Alcoholic Beverage Commission (TABC) Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
EStore In-Store Shopper
HEB Grocery Store
07.2021 - 02.2025
Associate of Arts -
San Jacinto College